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Title
Text copied to clipboard!Customer Service Director
Description
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We are looking for a highly capable Customer Service Director to develop our customer service policies and oversee our customer service team. You will be responsible for setting the standards and goals for customer service, ensuring the team meets these standards, and providing training and support as necessary. You will also be responsible for implementing customer service strategies to improve quality of service and productivity. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving customer experience.
Responsibilities
Text copied to clipboard!- Develop and implement customer service policies and procedures.
- Manage and oversee the customer service team.
- Set goals and standards for customer service.
- Provide training and support to customer service staff.
- Implement strategies to improve quality of service and productivity.
- Handle complex and escalated customer service issues.
- Monitor and analyze customer service performance.
- Liaise with company management to support and implement growth strategies.
- Coordinate and manage customer service projects and initiatives.
- Ensure budget requirements are met.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration or related field.
- Proven experience in a customer service position.
- Strong knowledge of customer service procedures.
- Outstanding written and verbal communication skills.
- Excellent leadership and interpersonal skills.
- Strong understanding of company products, services, and policies.
- Proficiency with customer service software and CRM platforms.
- Exceptional ability to create and maintain a customer-focused service culture.
- Excellent problem-solving skills.
- Ability to work under pressure and handle complex issues.
Potential interview questions
Text copied to clipboard!- What strategies would you use to improve customer service?
- How would you handle a difficult customer?
- What experience do you have with customer service software and CRM platforms?
- How would you train and support a customer service team?
- How would you handle a complex customer service issue?