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Title
Text copied to clipboard!Table Games Dealer
Description
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We are looking for a dynamic and engaging Table Games Dealer to join our casino team. The ideal candidate will have a passion for the gaming industry and a commitment to providing a high-quality entertainment experience for our guests. As a Table Games Dealer, you will be responsible for operating our table games, including Blackjack, Roulette, Poker, and Craps, ensuring that all games are conducted in accordance with casino policies and procedures. You will interact directly with guests, providing them with a friendly and professional gaming experience, while also maintaining the integrity of the games. Successful candidates will have strong interpersonal and communication skills, the ability to manage multiple tasks in a fast-paced environment, and a keen eye for detail. Previous experience in a casino or gaming environment is preferred, but not required, as comprehensive training will be provided. This role requires flexibility in scheduling, including nights, weekends, and holidays. If you are looking to join a team of dedicated professionals in an exciting and dynamic industry, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Operate table games such as Blackjack, Roulette, Poker, and Craps.
- Explain and enforce the rules of the games to guests.
- Ensure that all bets are placed in accordance with casino policy.
- Monitor the table for cheating or unusual activities.
- Exchange cash for gaming chips and manage the chip float.
- Calculate and pay out winning bets while collecting losing bets.
- Maintain a professional demeanor and provide excellent customer service.
- Keep the gaming area clean and organized.
- Report any issues or disputes to the floor manager.
- Participate in ongoing training and development programs.
- Ensure compliance with all relevant laws and regulations.
- Assist guests with questions about other casino services.
- Maintain a high level of concentration and accuracy.
- Work closely with security to ensure the safety of guests and staff.
- Promote responsible gaming at all times.
- Perform opening and closing procedures for the table.
- Attend staff meetings and contribute to the improvement of services.
- Stay informed about casino promotions and events.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Must be at least 21 years of age.
- Previous experience in a customer service role preferred.
- Strong mathematical skills and ability to handle financial transactions.
- Excellent interpersonal and communication skills.
- Ability to stand for extended periods.
- Flexibility to work nights, weekends, and holidays.
- Attention to detail and ability to work under pressure.
- Professional appearance and demeanor.
- Willingness to undergo a comprehensive background check.
- Ability to obtain and maintain a gaming license.
- Knowledge of casino rules, procedures, and regulations.
- Physical ability to perform the duties of the position.
- Commitment to promoting responsible gaming.
- Ability to work in a smoke-filled environment.
- Basic computer skills.
- Fluency in English; additional languages a plus.
- Strong problem-solving skills.
- Ability to work as part of a team.
- Passion for the gaming industry.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in customer service or the gaming industry?
- How would you handle a situation where a guest disputes a game outcome?
- What strategies would you use to maintain concentration during busy periods?
- How do you ensure compliance with gaming regulations and casino policies?
- Can you give an example of how you have provided excellent customer service in the past?
- How do you manage stress in a fast-paced work environment?
- What interests you about working as a Table Games Dealer?
- How do you stay informed about changes in gaming laws and regulations?
- Can you describe a time when you had to deal with a difficult customer and how you resolved the situation?
- What do you think are the most important qualities for a successful Table Games Dealer?