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Title
Text copied to clipboard!Poker Dealer
Description
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We are looking for a skilled and personable Poker Dealer to join our casino team and provide an unparalleled gaming experience. The ideal candidate will have a deep understanding of poker rules, excellent customer service skills, and the ability to manage games efficiently while creating a welcoming and engaging environment for players. As a Poker Dealer, you will be responsible for shuffling and dealing cards, managing chips, enforcing game rules, and ensuring fair play. You will also need to be adept at identifying and managing any issues that arise at the table, including disputes between players or concerns about game integrity. Our casino prides itself on offering a high-quality gaming experience, and the Poker Dealer plays a crucial role in maintaining this standard. You will work closely with other casino staff to ensure that all games run smoothly and that our guests leave feeling satisfied with their experience. This role requires a combination of technical skill, customer service excellence, and the ability to maintain concentration and professionalism in a fast-paced environment. If you have a passion for poker and a commitment to providing outstanding service, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Deal cards to players and control the flow of the game.
- Ensure that all players adhere to the rules of the game.
- Manage the distribution of chips and collect bets.
- Monitor the poker table for any issues or signs of cheating.
- Provide a high level of customer service to players.
- Explain the rules of the game to new players.
- Keep the game moving at an appropriate pace.
- Maintain a professional demeanor and appearance at all times.
- Work with casino security to manage disputes and enforce casino policies.
- Participate in training and development opportunities.
- Keep accurate records of game outcomes.
- Ensure the poker area is clean and well-maintained.
- Assist in setting up and breaking down the poker table as needed.
- Communicate effectively with other casino staff.
- Stay updated on the latest trends and developments in poker.
- Handle and balance a cash drawer and transactions.
- Report any suspicious activities to casino management.
- Provide feedback to management on how to improve the gaming experience.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a poker dealer or in a casino environment preferred.
- Strong understanding of poker rules and various game formats.
- Excellent customer service and communication skills.
- Ability to manage high-stress situations calmly and effectively.
- Must be able to stand or sit for long periods.
- Attention to detail and good manual dexterity.
- Ability to perform basic math quickly and accurately.
- Professional appearance and demeanor.
- Must be able to work nights, weekends, and holidays.
- Ability to pass a background check and obtain a gaming license.
- Knowledge of anti-cheating measures and game security.
- Flexibility to work in different areas of the casino as needed.
- Willingness to participate in ongoing training.
- Ability to work well in a team environment.
- Good problem-solving skills.
- Physical stamina and resilience.
- Fluency in English; additional languages are a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Poker Dealer?
- How do you handle disputes between players at the table?
- What strategies do you use to maintain concentration for long periods?
- How do you ensure fairness and integrity in the games you deal?
- Can you give an example of how you have provided excellent customer service in a previous role?
- How do you stay updated on changes in poker rules and variations?
- Describe a time when you had to deal with a difficult customer. How did you handle it?
- What do you think is the most important skill for a Poker Dealer to have?
- How would you handle a situation where you suspect a player is cheating?
- What do you enjoy most about dealing poker?