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Title
Text copied to clipboard!Table Games Manager
Description
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We are looking for a highly organized and experienced Table Games Manager to oversee all aspects of table games operations within our casino. The Table Games Manager is responsible for ensuring the smooth and efficient running of all table games, including but not limited to blackjack, poker, roulette, baccarat, and other specialty games. This role requires strong leadership skills, a deep understanding of gaming regulations, and the ability to manage and motivate a diverse team of dealers and supervisors. The ideal candidate will have a proven track record in casino operations, exceptional customer service skills, and a commitment to maintaining the highest standards of integrity and compliance. Key responsibilities include supervising daily table games activities, monitoring game integrity, handling customer disputes, managing staffing and scheduling, and ensuring compliance with all gaming laws and company policies. The Table Games Manager will also be responsible for training and developing staff, implementing promotional activities, and collaborating with other departments to enhance the overall guest experience. This position requires excellent communication and problem-solving abilities, as well as the capacity to work in a fast-paced, high-pressure environment. The successful candidate will demonstrate strong analytical skills, attention to detail, and the ability to make sound decisions quickly. If you are passionate about the gaming industry and possess the leadership qualities necessary to drive operational excellence, we invite you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily operations of all table games.
- Ensure compliance with gaming regulations and company policies.
- Manage, train, and schedule table games staff.
- Monitor game integrity and resolve disputes.
- Analyze game performance and implement improvements.
- Collaborate with other departments to enhance guest experience.
- Handle customer complaints and ensure satisfaction.
- Develop and implement promotional activities.
- Maintain accurate records and reports.
- Ensure a safe and secure gaming environment.
Requirements
Text copied to clipboard!- Proven experience in casino table games management.
- Strong knowledge of gaming regulations and procedures.
- Excellent leadership and team management skills.
- Exceptional customer service and communication abilities.
- Ability to work flexible hours, including nights and weekends.
- Strong analytical and problem-solving skills.
- Attention to detail and high level of integrity.
- Ability to handle high-pressure situations.
- Proficiency in casino management systems.
- Relevant certifications or licenses as required by jurisdiction.
Potential interview questions
Text copied to clipboard!- What experience do you have managing casino table games?
- How do you ensure compliance with gaming regulations?
- Describe a time you resolved a customer dispute.
- How do you motivate and manage your team?
- What strategies do you use to improve game performance?
- Are you comfortable working irregular hours?
- How do you handle high-pressure situations?
- What is your approach to staff training and development?
- How do you maintain game integrity?
- What casino management systems are you familiar with?
