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Title
Text copied to clipboard!Technical Account Manager
Description
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We are looking for a Technical Account Manager (TAM) to act as a bridge between our technology team and our clients, ensuring that business needs are translated into technical requirements and that our technology solutions meet these needs effectively. The ideal candidate will have a strong technical background, excellent communication skills, and a deep understanding of both technology and business operations. As a TAM, you will be responsible for managing and nurturing relationships with key accounts, understanding their business challenges, and proposing technology-based solutions that drive value. You will work closely with the sales, product, and engineering teams to ensure that our products and services align with client expectations and industry standards. This role requires a unique blend of technical expertise, business acumen, and customer service skills. The successful candidate will be adept at managing multiple projects, navigating complex technical environments, and fostering strong, productive relationships with stakeholders at all levels. If you are passionate about leveraging technology to solve business problems and thrive in a dynamic, fast-paced environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Serve as the primary point of contact for key accounts regarding technical issues and product support.
- Translate business requirements into technical specifications and communicate these to the development team.
- Manage and oversee the implementation of technology solutions for clients, ensuring timely delivery and quality.
- Conduct regular meetings with clients to review project progress, address any concerns, and identify new opportunities.
- Collaborate with sales teams to identify upsell or cross-sell opportunities based on client needs.
- Provide technical training and support to clients, ensuring they understand and can effectively use our products.
- Monitor and report on the performance of deployed solutions, recommending improvements as necessary.
- Stay abreast of industry trends, technologies, and competitive products to advise clients appropriately.
- Work closely with the product team to provide feedback from clients and influence the product roadmap.
- Manage client expectations and communicate effectively with stakeholders at all levels.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in a technical account management, technical support, or similar client-facing role.
- Strong understanding of software development processes and methodologies.
- Excellent problem-solving skills and the ability to think analytically.
- Proven ability to manage multiple projects and clients simultaneously.
- Exceptional communication and presentation skills, both written and verbal.
- Experience with CRM software and project management tools.
- Ability to work effectively in a team environment and build strong relationships with clients.
- Willingness to travel as needed to meet with clients or attend industry events.
- Certification in project management or a related field is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to translate complex technical information for a non-technical audience?
- How do you prioritize tasks when managing multiple client accounts?
- What strategies do you use to maintain strong relationships with clients?
- Can you give an example of a successful project you managed from start to finish?
- How do you stay updated on new technologies and industry trends?
- Describe a challenging situation with a client and how you resolved it.
- What is your approach to identifying and pursuing upsell opportunities with existing clients?
- How do you handle negative feedback from a client about a product or service?
- What experience do you have with CRM and project management software?
- How do you ensure that technical solutions align with a client's business objectives?