Text copied to clipboard!
Title
Text copied to clipboard!Technical Support Agent
Description
Text copied to clipboard!
We are looking for a skilled Technical Support Agent to join our team. In this role, you will be responsible for providing technical assistance to our customers, helping them resolve any technical issues they may be facing. This includes troubleshooting problems, guiding customers through corrective steps, and maintaining a high level of customer satisfaction. You will also be responsible for training customers on how to use our products, documenting all technical inquiries, and working with the technical team to improve our products based on customer feedback. The ideal candidate is a problem-solver with excellent communication skills and a deep understanding of software, hardware, and networks.
Responsibilities
Text copied to clipboard!- Provide technical assistance to customers
- Troubleshoot technical issues
- Guide customers through corrective steps
- Maintain a high level of customer satisfaction
- Train customers on how to use our products
- Document all technical inquiries
- Work with the technical team to improve our products
- Stay updated on the latest technologies and products
- Handle customer complaints and escalations
- Perform remote troubleshooting
Requirements
Text copied to clipboard!- Proven experience as a Technical Support Agent
- Strong knowledge of software, hardware, and networks
- Excellent problem-solving skills
- Strong communication skills
- Ability to handle stressful situations
- Customer-oriented approach
- Knowledge of customer service principles
- Ability to work in a team
- High school diploma or equivalent
- Certification in Microsoft, Linux, or Cisco is a plus
Potential interview questions
Text copied to clipboard!- How do you handle stressful situations?
- Can you describe a time when you solved a difficult technical problem?
- How do you stay updated on the latest technologies and products?
- Can you describe a time when you had to deal with a difficult customer?
- What certifications do you have?