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Title
Text copied to clipboard!IT Support Technician
Description
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We are looking for a skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role involves troubleshooting, diagnosing, and resolving problems, as well as implementing and maintaining networks. The IT Support Technician will also be responsible for training end-users and staff on how to use various types of software applications efficiently. They will also be tasked with updating, maintaining, and monitoring the performance of systems and software. The ideal candidate will have a strong technical background, excellent IT skills, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities
Text copied to clipboard!- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Training staff members on new technologies
- Maintaining an inventory of all hardware and software resources
- Keeping up-to-date with advancements and best practices in IT administration and system security
Requirements
Text copied to clipboard!- Proven experience as an IT Technician or relevant position
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In-depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Ability to manage and prioritize tasks
- Knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
Potential interview questions
Text copied to clipboard!- Can you describe your experience with customer service?
- What is your technical background?
- How do you handle pressure or stressful situations?
- Can you give an example of a time you solved a problem that required customizing a system to meet user needs?
- How do you prioritize your work when you're handling multiple issues at the same time?