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Title
Text copied to clipboard!Unit Clerk
Description
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We are looking for a dedicated and organized Unit Clerk to join our healthcare team. The ideal candidate will be the central point of communication within our unit, providing administrative support to ensure efficient operation. Responsibilities include managing patient records, scheduling appointments, and handling correspondence. The role demands a high level of accuracy, attention to detail, and the ability to multitask in a fast-paced environment. Our Unit Clerk will also interact with patients, providing them with information and assistance as needed. This position requires a compassionate individual who can maintain confidentiality and demonstrate professionalism at all times. With your support, our healthcare team can focus on providing the best possible care to our patients. If you have a passion for helping others and a knack for organization, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Maintain accurate and up-to-date patient records.
- Schedule and confirm patient appointments and procedures.
- Answer phone calls and direct them to the appropriate staff.
- Greet and assist patients and visitors in a friendly manner.
- Handle patient admissions and discharges.
- Process and file paperwork for the healthcare unit.
- Coordinate with other departments to ensure smooth operation.
- Manage inventory of supplies and reorder as necessary.
- Ensure confidentiality of patient information.
- Assist in billing and processing insurance claims.
- Prepare reports and statistics for the healthcare team.
- Participate in staff meetings and training sessions.
- Assist nurses and doctors with administrative tasks.
- Handle incoming and outgoing mail and correspondence.
- Operate office equipment such as fax machines and photocopiers.
- Provide information to patients regarding policies and procedures.
- Assist with patient transportation arrangements.
- Monitor the unit's email inbox and respond to queries.
- Support the healthcare team with ad-hoc administrative tasks.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a clerical or administrative role, preferably in healthcare.
- Proficiency in Microsoft Office and healthcare management software.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality of patient information.
- Knowledge of medical terminology.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Compassionate and patient-oriented approach.
- Willingness to undergo training and learn new skills.
- Ability to work independently and as part of a team.
- Flexibility to work different shifts, including nights and weekends, if required.
- Physical ability to perform the duties of the position.
- Professional appearance and demeanor.
- Basic understanding of billing and insurance procedures.
- Strong problem-solving skills.
- Commitment to ethical practices.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a clerical or administrative role?
- How do you handle confidential information, especially in a healthcare setting?
- What strategies do you use to manage your time and prioritize tasks?
- Can you give an example of how you've dealt with a difficult patient or visitor?
- How proficient are you with Microsoft Office and healthcare management software?
- What do you find most rewarding about working in a healthcare environment?
- How do you stay organized in a fast-paced work environment?
- Can you describe a time when you had to multitask extensively? How did you handle it?
- What is your understanding of medical terminology, and how have you applied this knowledge in your previous roles?
- How do you handle stress and pressure, especially in emergency situations?