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Title
Text copied to clipboard!Unit Secretary
Description
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We are looking for a dedicated and organized Unit Secretary to join our healthcare team. The ideal candidate will act as the first point of contact within the unit, providing administrative support to ensure efficient operation. Responsibilities include managing patient records, scheduling appointments, and facilitating communication between patients, family members, and healthcare professionals. The Unit Secretary plays a crucial role in maintaining a smooth workflow and ensuring that all administrative tasks are handled with high levels of accuracy and confidentiality. This position requires excellent organizational skills, the ability to multitask, and a compassionate approach to patient care. The successful candidate will have a strong understanding of medical terminology, experience with electronic health records (EHR) systems, and the ability to work under pressure in a fast-paced environment. By joining our team, you will contribute to providing high-quality care and support to our patients while working alongside a team of dedicated healthcare professionals.
Responsibilities
Text copied to clipboard!- Manage patient records and ensure their confidentiality.
- Schedule and confirm patient appointments, surgeries, and meetings.
- Transcribe doctor's orders and ensure they are executed accordingly.
- Facilitate communication between the healthcare team, patients, and their families.
- Prepare and maintain the unit's inventory of supplies and equipment.
- Assist in the admission, transfer, and discharge processes of patients.
- Handle incoming and outgoing communications, including phone calls and emails.
- Coordinate lab work and test results between departments.
- Maintain a clean and organized work area.
- Participate in staff meetings and provide administrative support as needed.
- Ensure compliance with healthcare regulations and standards.
- Assist with billing and coding processes.
- Monitor and update patient status and information in the EHR system.
- Provide general support to visitors.
- Assist nurses and other healthcare professionals as needed.
- Manage the unit's schedule to ensure efficient operation.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree in medical secretarial or related field preferred.
- Proven experience as a unit secretary, medical secretary, or similar role in a healthcare setting.
- Familiarity with medical terminology and hospital procedures.
- Proficiency in EHR systems and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Compassionate and patient-oriented approach.
- Ability to maintain confidentiality of patient information.
- Flexibility to work different shifts, including nights and weekends, if required.
- Basic understanding of billing and coding processes.
- Ability to work independently and as part of a team.
- Good physical stamina and the ability to stand for extended periods.
- Current Basic Life Support (BLS) certification or willingness to obtain upon hire.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with electronic health records systems?
- How do you handle confidential patient information?
- Can you give an example of how you've handled a high-pressure situation in a healthcare setting?
- How do you prioritize your tasks when everything seems urgent?
- What strategies do you use to maintain accuracy in your work?
- How do you ensure effective communication with patients, families, and healthcare professionals?
- Can you describe a time when you had to deal with a difficult patient or family member? How did you handle it?
- What motivates you to work in a healthcare environment?
- How do you stay updated with changes in healthcare regulations and standards?
- What do you think is the most challenging aspect of being a unit secretary?