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Title
Text copied to clipboard!911 Dispatcher
Description
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We are looking for a dedicated and responsible 911 Dispatcher to join our team. This role is crucial in the management of emergency situations, as you will be the first point of contact for individuals in need of immediate assistance. You will be responsible for receiving emergency calls, determining the nature and location of the emergency, and dispatching the appropriate emergency services. You will also need to maintain communication with the caller, providing them with instructions and reassurance until help arrives. This role requires excellent communication skills, the ability to remain calm under pressure, and a strong sense of responsibility. You will need to be able to make quick decisions, often in high-stress situations, and have a thorough understanding of emergency procedures and protocols. This is a challenging but rewarding role, with the opportunity to make a real difference in people's lives.
Responsibilities
Text copied to clipboard!- Answering emergency and non-emergency calls
- Determining the nature and location of the emergency
- Dispatching appropriate emergency services
- Maintaining communication with the caller until help arrives
- Providing callers with instructions and reassurance
- Recording details of calls, dispatches, and messages
- Monitoring and tracking the status of emergency vehicles
- Coordinating with other emergency service providers
- Maintaining knowledge of emergency procedures and protocols
- Participating in training and development activities
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a dispatch or emergency response role
- Excellent communication skills
- Ability to remain calm under pressure
- Strong decision-making skills
- Knowledge of emergency procedures and protocols
- Ability to work shifts, including nights, weekends, and holidays
- Proficiency in using dispatch equipment
- Ability to multitask and prioritize
- Physical and mental resilience
Potential interview questions
Text copied to clipboard!- How do you handle high-stress situations?
- Can you describe a time when you had to make a quick decision in an emergency situation?
- How do you maintain focus over long periods of time?
- What strategies do you use to stay calm under pressure?
- How do you ensure accurate communication in high-stress situations?