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Title
Text copied to clipboard!911 Operator
Description
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We are looking for a dedicated 911 Operator to serve as the critical first point of contact in emergency situations. This role involves receiving emergency calls, assessing the nature and urgency of the situation, and dispatching the appropriate emergency services such as police, fire, or medical assistance. The ideal candidate will possess excellent communication skills, the ability to remain calm under pressure, and strong decision-making capabilities. Responsibilities include accurately recording information, providing pre-arrival instructions to callers, coordinating with emergency responders, and maintaining detailed logs of all calls and actions taken. This position requires a high level of attention to detail, empathy, and the ability to multitask effectively in a fast-paced environment. The 911 Operator plays a vital role in ensuring public safety and requires a commitment to professionalism and confidentiality at all times. Training will be provided to familiarize the operator with emergency protocols, communication systems, and relevant software. Candidates should be prepared to work in shifts, including nights, weekends, and holidays, as emergencies occur around the clock. Joining our team means contributing to the safety and well-being of the community by providing timely and efficient emergency response coordination.
Responsibilities
Text copied to clipboard!- Answer emergency calls promptly and professionally.
- Gather critical information from callers to assess the situation.
- Dispatch appropriate emergency services based on the nature of the emergency.
- Provide pre-arrival instructions to callers when necessary.
- Maintain accurate and detailed records of all calls and actions taken.
- Coordinate with emergency responders to ensure efficient response.
- Operate communication equipment and computer systems effectively.
- Remain calm and composed during high-stress situations.
- Follow established protocols and procedures consistently.
- Participate in ongoing training and skill development.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education is a plus.
- Excellent verbal communication and listening skills.
- Ability to remain calm and make quick decisions under pressure.
- Strong multitasking and organizational abilities.
- Familiarity with emergency response protocols is preferred.
- Proficiency with computer systems and communication equipment.
- Ability to work flexible hours, including nights and weekends.
- High level of empathy and professionalism.
- Background check and drug screening clearance.
- Ability to handle sensitive and confidential information.
Potential interview questions
Text copied to clipboard!- How do you handle stressful situations and maintain composure?
- Can you describe your experience with emergency communication systems?
- What strategies do you use to gather accurate information quickly?
- How do you prioritize multiple emergencies occurring simultaneously?
- Are you comfortable working in shifts, including nights and weekends?
- Describe a time when you had to make a quick decision in a high-pressure situation.
