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Title
Text copied to clipboard!Fire Dispatcher
Description
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We are looking for a dedicated and quick-thinking Fire Dispatcher to join our team. The successful candidate will be responsible for receiving emergency calls, determining the nature and location of the emergency, and dispatching the appropriate emergency services. This role requires excellent communication skills, the ability to remain calm under pressure, and a thorough understanding of emergency response procedures. The Fire Dispatcher will also be responsible for maintaining communication with the dispatched units, providing them with necessary information and updates, and coordinating additional support if needed. This role is crucial in ensuring the safety and well-being of our community, and we are looking for someone who is committed to providing exceptional service in high-pressure situations.
Responsibilities
Text copied to clipboard!- Answer emergency calls and determine the nature and location of the emergency.
- Dispatch appropriate emergency services.
- Maintain communication with dispatched units.
- Provide necessary information and updates to dispatched units.
- Coordinate additional support if needed.
- Record details of calls, dispatches, and messages.
- Monitor and track the status of units.
- Test and adjust communication and alarm systems.
- Maintain logs of radio and telephone communications.
- Perform routine checks on emergency communication equipment.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a dispatch role is preferred.
- Excellent communication skills.
- Ability to remain calm under pressure.
- Thorough understanding of emergency response procedures.
- Ability to operate communication equipment.
- Ability to multitask and prioritize in high-pressure situations.
- Strong problem-solving skills.
- Ability to work shifts, including nights, weekends, and holidays.
- Must pass a background check and drug test.
Potential interview questions
Text copied to clipboard!- How do you handle high-pressure situations?
- Can you describe a time when you had to make a quick decision in an emergency situation?
- How do you prioritize tasks in a fast-paced environment?
- What steps would you take if you received a call about a fire?
- How would you handle a situation where multiple emergencies were reported at the same time?