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Title
Text copied to clipboard!Emergency Dispatcher
Description
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We are looking for a dedicated and quick-thinking Emergency Dispatcher to join our team. The Emergency Dispatcher will be responsible for answering emergency calls, prioritizing them based on the nature of an emergency, providing instructions on life-saving procedures, and dispatching the appropriate emergency personnel. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. They must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different emergency services to respond to emergency situations promptly to prevent loss of life and property.
Responsibilities
Text copied to clipboard!- Answer emergency and non-emergency calls and document important information.
- Prioritize calls according to urgency and importance.
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
- Monitor the route and status of field units to coordinate and prioritize their schedule.
- Provide emergency medical instructions.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
- Stay updated with the situation as it evolves and act accordingly.
- Follow policies and guidelines to maintain operational efficiency.
- Report any issues or irregularities.
- Maintain confidentiality and security of all information.
Requirements
Text copied to clipboard!- Proven experience as dispatcher or relevant position.
- Tech-savvy with knowledge of relevant methods (CAD).
- Fast typing with experience in data entry.
- Knowledge of procedures and guideline for emergency situations.
- Proficient in English (oral and written).
- Outstanding organizational and multitasking abilities.
- Active listener with excellent communication skills.
- Sound judgement and critical thinking.
- High school diploma or equivalent.
- Valid certification in CPR.
Potential interview questions
Text copied to clipboard!- How do you handle high-stress situations?
- Can you describe a time when you had to make a critical decision under pressure?
- How do you prioritize tasks in a fast-paced environment?
- What strategies do you use to stay calm in stressful situations?
- How do you ensure accurate data entry during high-pressure situations?