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Title
Text copied to clipboard!Account Director
Description
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We are looking for an experienced and dynamic Account Director to join our team. In this role, you will be responsible for managing and nurturing client relationships, developing strategic account plans, and ensuring the delivery of high-quality services that meet our clients' needs. You will play a pivotal role in driving the growth of our business by identifying new opportunities, negotiating contracts, and leading a team of account managers and other professionals. The ideal candidate will have a proven track record of success in account management or a related field, with strong leadership skills and the ability to think strategically and analytically. You will need to be adept at building and maintaining strong client relationships, have excellent communication and negotiation skills, and be able to work effectively in a fast-paced, dynamic environment. This is a fantastic opportunity for someone looking to take the next step in their career and make a significant impact in a leading organization.
Responsibilities
Text copied to clipboard!- Develop and implement strategic account plans to maintain and grow client relationships.
- Lead and coordinate the delivery of services to clients, ensuring high levels of satisfaction.
- Identify new business opportunities and lead the negotiation and closing of deals.
- Manage a team of account managers and other professionals, providing leadership and guidance.
- Monitor and analyze market trends and competitor activity to inform strategic decisions.
- Collaborate with other departments to ensure a cohesive approach to client management.
- Maintain accurate records of all account activities and transactions.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Prepare and present reports on account status and progress to senior management.
- Attend industry events and conferences to network and promote the company.
- Ensure compliance with all company policies and industry regulations.
- Manage client budgets and ensure profitability of accounts.
- Provide feedback and insights to the product development team based on client feedback.
- Resolve any issues or conflicts that arise with clients in a timely and professional manner.
- Stay up-to-date with new technologies and trends in the industry to offer innovative solutions to clients.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in account management, sales, or a related field.
- Proven track record of managing and growing client relationships.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and presentation skills.
- Ability to think strategically and analytically.
- Strong organizational and time management skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Knowledge of the industry and market trends.
- Ability to work effectively in a fast-paced, dynamic environment.
- High level of professionalism and ethical standards.
- Willingness to travel as required.
- Experience in contract negotiation and closing deals.
- Creative problem-solving skills.
- Customer-focused mindset.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully negotiated a contract that resulted in significant growth for your company?
- How do you approach developing a strategic account plan?
- What strategies do you use to maintain strong client relationships?
- Can you give an example of how you led a team to achieve a challenging goal?
- How do you stay informed about industry trends and market changes?
- What experience do you have with CRM software?
- How do you handle conflicts or issues with clients?
- Can you describe a situation where you had to think creatively to solve a client's problem?
- What do you think is the most important skill for an Account Director to have?
- How do you prioritize and manage your workload?