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Title
Text copied to clipboard!Airport Services Manager
Description
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We are looking for an experienced and dynamic Airport Services Manager to oversee and manage all aspects of airport services and operations. The ideal candidate will have a strong background in airport management, excellent leadership skills, and a deep understanding of the aviation industry. As an Airport Services Manager, you will be responsible for ensuring the smooth and efficient operation of airport services, including passenger handling, baggage handling, and ground services. You will work closely with various stakeholders, including airlines, ground handling companies, and regulatory authorities, to ensure compliance with all relevant regulations and standards. Your role will also involve managing a team of airport staff, developing and implementing operational procedures, and continuously improving service quality and efficiency. The successful candidate will have excellent problem-solving skills, the ability to work under pressure, and a commitment to providing exceptional customer service. If you are passionate about the aviation industry and have the skills and experience required for this role, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily airport operations and services.
- Ensure compliance with aviation regulations and standards.
- Manage and coordinate with airlines, ground handling companies, and other stakeholders.
- Develop and implement operational procedures and policies.
- Monitor and improve service quality and efficiency.
- Handle passenger and baggage handling operations.
- Manage airport staff and provide training and development.
- Ensure safety and security protocols are followed.
- Resolve operational issues and emergencies promptly.
- Prepare and manage budgets and financial reports.
- Conduct regular audits and inspections.
- Implement customer service initiatives.
- Coordinate with regulatory authorities.
- Manage airport facilities and equipment.
- Oversee ground services and logistics.
- Develop contingency plans for emergencies.
- Ensure environmental and sustainability practices are followed.
- Monitor and analyze operational performance metrics.
- Liaise with airport tenants and concessionaires.
- Promote a culture of safety and excellence.
Requirements
Text copied to clipboard!- Bachelor's degree in Aviation Management, Business Administration, or related field.
- Minimum of 5 years of experience in airport management or related field.
- Strong knowledge of aviation regulations and standards.
- Excellent leadership and management skills.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle emergencies.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office and airport management software.
- Experience in budget management and financial reporting.
- Knowledge of safety and security protocols.
- Ability to work flexible hours, including nights and weekends.
- Strong customer service orientation.
- Experience in managing a diverse team.
- Knowledge of environmental and sustainability practices.
- Ability to develop and implement operational procedures.
- Strong analytical and performance monitoring skills.
- Experience in coordinating with regulatory authorities.
- Ability to handle confidential information with discretion.
- Commitment to continuous improvement and professional development.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in airport management?
- How do you ensure compliance with aviation regulations?
- Can you provide an example of how you handled an operational emergency?
- How do you manage and motivate a diverse team?
- What strategies do you use to improve service quality and efficiency?
- How do you handle budget management and financial reporting?
- Can you describe a time when you resolved a conflict with a stakeholder?
- How do you ensure safety and security protocols are followed?
- What experience do you have with environmental and sustainability practices?
- How do you handle customer service issues and complaints?
- Can you describe your experience with airport management software?
- How do you develop and implement operational procedures?
- What steps do you take to monitor and analyze operational performance?
- How do you coordinate with regulatory authorities?
- Can you provide an example of a successful project you managed?
- How do you handle confidential information?
- What is your approach to continuous improvement and professional development?
- How do you manage work under pressure?
- What experience do you have with ground services and logistics?
- How do you promote a culture of safety and excellence?