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Title

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Airport Services Manager

Description

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We are looking for an experienced and dedicated Airport Services Manager to join our team. This role involves managing all aspects of airport operations, including customer service, safety, compliance with aviation regulations, and coordination with airlines and other stakeholders. The successful candidate will ensure that our airport services are delivered to the highest standards of safety, efficiency, and customer satisfaction. They will also be responsible for staff management, budgeting, and strategic planning. This is a challenging and rewarding role that requires strong leadership, excellent communication skills, and a thorough understanding of airport operations.

Responsibilities

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  • Manage and oversee all airport services and operations.
  • Ensure compliance with aviation regulations and safety standards.
  • Coordinate with airlines, ground handling agents, and other stakeholders.
  • Manage staff, including hiring, training, and performance evaluation.
  • Develop and manage budgets and financial plans.
  • Plan and implement strategies to improve service quality and efficiency.
  • Handle customer complaints and issues.

Requirements

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  • Bachelor's degree in Business Administration, Aviation Management, or related field.
  • Minimum of 5 years of experience in airport operations or management.
  • Strong knowledge of aviation regulations and safety standards.
  • Excellent leadership and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work under pressure and handle emergencies.
  • Proficiency in MS Office and airport management software.

Potential interview questions

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  • What is your experience with airport operations and management?
  • How do you handle emergencies and unexpected situations?
  • Can you describe a time when you improved service quality or efficiency?
  • How do you manage and motivate your team?
  • What strategies do you use to ensure compliance with aviation regulations?