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Title

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Airport Terminal Manager

Description

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We are looking for an experienced and dedicated Airport Terminal Manager to join our team. In this role, you will be responsible for overseeing all aspects of terminal operations, including passenger and baggage handling, customer service, safety and security, and compliance with federal and international regulations. You will also be responsible for managing staff, developing and implementing operational policies and procedures, and ensuring the terminal operates efficiently and effectively. The ideal candidate will have a strong background in airport operations, excellent leadership and communication skills, and a commitment to providing exceptional customer service. This is a challenging and rewarding role that requires a high level of responsibility and a keen eye for detail.

Responsibilities

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  • Oversee all terminal operations, including passenger and baggage handling, customer service, safety and security.
  • Ensure compliance with federal and international regulations.
  • Manage staff, including hiring, training, and performance management.
  • Develop and implement operational policies and procedures.
  • Monitor and manage terminal budget and financial performance.
  • Coordinate with airlines, ground services, and other stakeholders to ensure smooth operations.
  • Respond to and manage emergencies and incidents at the terminal.
  • Ensure the terminal facilities are maintained and in good working order.
  • Handle customer complaints and issues, and ensure high levels of customer satisfaction.
  • Stay up-to-date with industry trends and developments, and implement necessary changes.

Requirements

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  • Bachelor's degree in Business Administration, Aviation Management, or related field.
  • Minimum of 5 years of experience in airport operations, with at least 2 years in a managerial role.
  • Strong knowledge of airport operations and regulations.
  • Excellent leadership and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle high-stress situations and make decisions under pressure.
  • Excellent customer service skills.
  • Proficiency in Microsoft Office Suite and airport management software.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Must pass a background check and obtain necessary security clearances.

Potential interview questions

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  • What experience do you have managing airport terminal operations?
  • How do you handle high-stress situations and make decisions under pressure?
  • Describe a time when you had to handle a major incident or emergency at an airport terminal.
  • How do you ensure high levels of customer satisfaction in a busy airport terminal?
  • What strategies do you use to manage and motivate your team?