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Title
Text copied to clipboard!Application Support Analyst
Description
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We are looking for an Application Support Analyst to join our team. The successful candidate will be responsible for maintaining and supporting business application systems. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware. This role requires a deep understanding of application support, system administration, and system engineering. The ideal candidate will have a background in IT, computer systems engineering, or systems engineering and analysis.
Responsibilities
Text copied to clipboard!- Troubleshoot applications and software for all internal customers.
- Assist in the design, delivery, and improvement of software applications.
- Maintain system documentation and logs.
- Perform system checks to ensure optimal software performance.
- Provide technical support for both hardware and software issues.
- Manage the configuration and operation of client-based computer operating systems.
- Create and verify backups of data.
- Respond to and resolve help desk requests.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science or related field.
- Experience in application support.
- Strong understanding of how operating systems work.
- Experience with databases, networks (LAN, WAN) and patch management.
- Knowledge of system security and data backup/recovery.
- Ability to create scripts in Python, Perl or other language.
- Familiarity with various operating systems and platforms.
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills.
- Attention to detail and good problem-solving skills.
Potential interview questions
Text copied to clipboard!- What is your experience with troubleshooting applications and software?
- Can you describe a time when you had to solve a difficult problem?
- What is your experience with databases and networks?
- How do you handle system security and data backup/recovery?
- Can you describe a time when you had to use your excellent communication skills at work?