Text copied to clipboard!
Title
Text copied to clipboard!IT Support Analyst
Description
Text copied to clipboard!
We are looking for an IT Support Analyst to join our team and play a crucial role in ensuring the smooth operation of our IT systems. The ideal candidate will be responsible for monitoring and maintaining the computer systems and networks within the organization. You will be tasked with installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person. Working as part of a dynamic IT team, you will also be involved in the development and implementation of IT policies and systems to support the achievement of our business objectives. The role requires someone who is detail-oriented, has excellent problem-solving skills, and is capable of working under pressure. A strong understanding of computer systems, network infrastructure, and the latest technologies is essential. You will also need to have excellent interpersonal skills, as this role involves direct interaction with users at all levels within the organization.
Responsibilities
Text copied to clipboard!- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Respond in a timely manner to service issues and requests.
- Provide technical support across the company (this may be in person or over the phone).
- Set up accounts for new users.
- Repair and replace equipment as necessary.
- Test new technology and provide feedback.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Maintain records/logs of repairs and fixes and maintenance schedule.
Requirements
Text copied to clipboard!- Proven experience as IT Support Analyst or similar role.
- Experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Degree in Information Technology, Computer Science, or relevant field.
- Certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
- Ability to work well in teams.
- Understanding of network security practices.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with managing and troubleshooting LAN and WAN?
- How do you stay updated with the latest in technology and IT developments?
- Describe a time when you had to explain a complex IT concept to a non-technical person. How did you ensure they understood?
- What steps do you take to diagnose a network issue?
- How do you prioritize your tasks when handling multiple support tickets?
- Can you give an example of a major IT project you were involved in and your role in its success?
- What is your approach to maintaining security and privacy in a company’s IT systems?
- How do you handle a situation when you don’t know the answer to a support question immediately?
- What experience do you have with cloud services like AWS or Azure?
- How do you manage stress when dealing with challenging IT issues?