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Title
Text copied to clipboard!Bank Teller
Description
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We are looking for a reliable Bank Teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the 'frontline' of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients, and sell bank's products/services.
Responsibilities
Text copied to clipboard!- Conduct dozens of bank’s routine transactions within time limits and established guidelines.
- Assess customer needs and introduce new products and services.
- Make sales referrals, suggest alternate channels and cross-sell products and services.
- Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction.
- Comply with regulatory requirements.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses.
- Resolve customers’ issues and provide relevant information.
- Balance cash drawers and handle and count currency.
- Adhere to bank’s security and audit procedures.
- Maintain and balance cash drawers and reconcile discrepancies.
Requirements
Text copied to clipboard!- Proven working experience as a bank teller.
- Excellent communication and time management skills.
- Ability to work accurately and efficiently.
- Strong numerical skills.
- Customer satisfaction-oriented.
- Attention to detail and mathematical skills.
- Excellent sales skills.
- Strong communication and time management skills.
- Cash handling experience and on-the-job training may be required.
- High school diploma or equivalent.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- Can you describe a time when you faced an ethical dilemma at work and how you dealt with it?
- How do you handle pressure in your work?
- Can you describe a time when you had to deal with a difficult customer and how you handled it?
- How do you ensure accuracy when handling large amounts of cash?