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Title
Text copied to clipboard!Cabin Crew Manager
Description
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We are looking for a dedicated and experienced Cabin Crew Manager to join our team. The successful candidate will be responsible for managing and leading our cabin crew team, ensuring the safety and comfort of our passengers. You will be responsible for training and developing the cabin crew, managing their performance, and ensuring they adhere to company policies and procedures. You will also be responsible for managing the cabin crew roster, ensuring adequate staffing levels on all flights. The Cabin Crew Manager will also be responsible for liaising with other departments, such as ground services and flight operations, to ensure a seamless service for our passengers. You will need to have excellent leadership and communication skills, and a strong customer service focus. Previous experience in a similar role is essential.
Responsibilities
Text copied to clipboard!- Manage and lead the cabin crew team
- Ensure the safety and comfort of passengers
- Train and develop the cabin crew
- Manage the performance of the cabin crew
- Ensure adherence to company policies and procedures
- Manage the cabin crew roster
- Liaise with other departments
- Ensure a seamless service for passengers
- Maintain excellent customer service
- Handle any passenger complaints or issues
Requirements
Text copied to clipboard!- Previous experience in a similar role
- Excellent leadership and communication skills
- Strong customer service focus
- Ability to manage and lead a team
- Knowledge of airline operations
- Ability to handle difficult situations
- Flexibility to work different shifts
- Ability to work under pressure
- Excellent problem-solving skills
- High level of physical fitness
Potential interview questions
Text copied to clipboard!- What experience do you have in managing a team?
- How would you handle a difficult passenger?
- How do you ensure the safety and comfort of passengers?
- How do you manage the performance of your team?
- What strategies do you use to maintain excellent customer service?