Text copied to clipboard!
Title
Text copied to clipboard!Inflight Services Manager
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Inflight Services Manager to join our team. The successful candidate will be responsible for managing and overseeing all aspects of inflight services, including food and beverage services, cabin crew management, customer service, and safety procedures. They will also be responsible for ensuring that all inflight services meet or exceed company standards and regulatory requirements. The Inflight Services Manager will also be responsible for training and developing cabin crew members, managing budgets, and liaising with other departments to ensure a seamless and enjoyable experience for passengers. This role requires strong leadership skills, excellent communication skills, and a deep understanding of the aviation industry.
Responsibilities
Text copied to clipboard!- Manage and oversee all aspects of inflight services.
- Ensure all inflight services meet or exceed company standards and regulatory requirements.
- Train and develop cabin crew members.
- Manage budgets for inflight services.
- Liaise with other departments to ensure a seamless and enjoyable experience for passengers.
- Develop and implement inflight service policies and procedures.
- Handle customer complaints and issues.
- Ensure the safety and comfort of passengers.
- Monitor and evaluate the performance of cabin crew members.
- Stay up-to-date with industry trends and developments.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality, Tourism, or related field.
- Previous experience in a similar role in the aviation industry.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Deep understanding of the aviation industry and inflight services.
- Ability to handle stressful situations and make decisions quickly.
- Excellent problem-solving skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong customer service skills.
- Knowledge of safety procedures and regulations.
Potential interview questions
Text copied to clipboard!- What experience do you have in managing inflight services?
- How would you handle a difficult customer complaint?
- How do you ensure the safety and comfort of passengers?
- Describe a time when you had to make a quick decision in a stressful situation.
- How do you stay up-to-date with industry trends and developments?