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Title
Text copied to clipboard!Cafe Manager
Description
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We are looking for a dynamic and experienced Cafe Manager to lead our vibrant cafe. In this role, you will be responsible for managing the day-to-day operations of our cafe, ensuring that our customers receive exceptional service, and our cafe operates efficiently and profitably. You will lead a team of passionate staff, fostering a positive and motivating work environment. Your responsibilities will include staff management, inventory control, ensuring the highest standards of food and beverage quality, financial management, and maintaining a clean and welcoming cafe environment. The ideal candidate will have a proven track record in cafe or restaurant management, a passion for the hospitality industry, and a commitment to providing outstanding customer service. You will need to be a strong leader, with excellent communication and organizational skills, and the ability to work under pressure. This is a fantastic opportunity for someone looking to take the next step in their hospitality career, working in a fast-paced and rewarding environment.
Responsibilities
Text copied to clipboard!- Oversee daily cafe operations and manage cafe staff.
- Ensure all food and beverages are prepared to the highest quality standards.
- Manage inventory and order supplies as needed.
- Develop and implement strategies to improve customer satisfaction and drive sales.
- Train new and existing staff on proper cafe procedures and customer service.
- Handle customer inquiries and complaints professionally.
- Maintain a clean and safe cafe environment.
- Prepare and analyze management reports on sales, expenses, and inventory.
- Collaborate with the kitchen team to develop new menu items.
- Monitor compliance with health and safety regulations.
- Manage cafe budget and financial planning.
- Organize and promote cafe events and specials.
- Conduct regular staff meetings to communicate goals and receive feedback.
- Implement marketing and promotional strategies.
- Negotiate with vendors and suppliers for better prices or products.
Requirements
Text copied to clipboard!- Proven experience as a Cafe Manager or similar managerial role in hospitality.
- Strong understanding of cafe operations and financial management.
- Excellent customer service and communication skills.
- Ability to lead and motivate a team.
- Knowledge of food and beverage health and safety regulations.
- Experience with inventory management and cost control.
- Ability to work under pressure and handle challenging situations.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma; degree in Business Administration or hospitality management is a plus.
- Certification in food safety and handling.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in cafe or restaurant management?
- How do you handle difficult customers or resolve customer complaints?
- What strategies would you use to increase cafe sales?
- Can you give an example of how you motivated your team in a previous role?
- How do you manage inventory and control costs?
- Describe a time when you had to handle a health or safety issue in the workplace.
- What is your approach to training and developing staff?
- How do you stay current with food and beverage trends?
- Can you discuss your experience with financial reporting and budget management?
- What do you think are the key factors in maintaining high standards of cleanliness and hygiene in a cafe?