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Title
Text copied to clipboard!Cafe Manager
Description
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We are looking for a dedicated and experienced Cafe Manager to oversee the daily operations of our cafe. The ideal candidate will have a passion for the food and beverage industry, exceptional leadership skills, and a commitment to providing excellent customer service. As a Cafe Manager, you will be responsible for managing staff, ensuring high-quality food and beverages, maintaining a clean and welcoming environment, and driving sales and profitability. You will also be in charge of inventory management, staff training, and compliance with health and safety regulations. The role requires a hands-on approach and the ability to work in a fast-paced environment. You will need to be proactive in identifying and solving problems, and have the ability to motivate and inspire your team to achieve their best. The successful candidate will have a strong background in hospitality management, excellent communication skills, and a keen eye for detail. You will be expected to work flexible hours, including weekends and holidays, to meet the needs of the business. If you are a dynamic and enthusiastic individual with a proven track record in cafe or restaurant management, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the cafe
- Manage and train staff
- Ensure high-quality food and beverages
- Maintain a clean and welcoming environment
- Drive sales and profitability
- Handle customer complaints and feedback
- Manage inventory and order supplies
- Ensure compliance with health and safety regulations
- Develop and implement marketing strategies
- Monitor financial performance and prepare reports
- Schedule staff shifts and manage payroll
- Conduct regular staff meetings
- Implement and maintain standard operating procedures
- Ensure excellent customer service
- Coordinate with suppliers and vendors
- Maintain equipment and arrange for repairs
- Plan and execute special events and promotions
- Monitor and improve customer satisfaction
- Handle administrative tasks and paperwork
- Stay updated with industry trends and best practices
Requirements
Text copied to clipboard!- Proven experience as a Cafe Manager or similar role
- Strong leadership and management skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking abilities
- Knowledge of food and beverage operations
- Familiarity with health and safety regulations
- Excellent communication and interpersonal skills
- Ability to handle cash and manage budgets
- Proficiency in MS Office and cafe management software
- Flexibility to work weekends and holidays
- High school diploma or equivalent; degree in hospitality management is a plus
- Ability to lift and carry heavy items
- Attention to detail and problem-solving skills
- Ability to work under pressure
- Strong work ethic and reliability
- Creative and innovative thinking
- Ability to motivate and inspire a team
- Knowledge of marketing and promotional strategies
- Passion for the food and beverage industry
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a cafe or restaurant?
- How do you handle customer complaints and ensure customer satisfaction?
- What strategies do you use to motivate and manage your team?
- How do you ensure compliance with health and safety regulations?
- Can you provide an example of how you increased sales and profitability in a previous role?
- How do you manage inventory and control costs?
- What steps do you take to maintain a clean and welcoming environment?
- How do you handle high-pressure situations and multitasking?
- What is your approach to staff training and development?
- How do you stay updated with industry trends and best practices?