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Title
Text copied to clipboard!Cafe Supervisor
Description
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We are looking for a dedicated and experienced Cafe Supervisor to join our team and ensure the smooth operation of our bustling cafe. The ideal candidate will have a passion for the food and beverage industry, excellent leadership skills, and a commitment to providing exceptional customer service. As a Cafe Supervisor, you will be responsible for overseeing the daily operations of the cafe, managing staff, ensuring high standards of food quality and hygiene, and maintaining a welcoming atmosphere for our customers. You will work closely with the cafe manager to implement policies and procedures, manage inventory, and ensure that all staff are trained and motivated to perform their best. Your role will also involve handling customer inquiries and complaints, ensuring compliance with health and safety regulations, and contributing to the overall success and profitability of the cafe. If you are a proactive, organized, and customer-focused individual with a strong background in the food and beverage industry, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the cafe.
- Manage and train cafe staff.
- Ensure high standards of food quality and hygiene.
- Maintain a welcoming atmosphere for customers.
- Handle customer inquiries and complaints.
- Manage inventory and order supplies.
- Implement and enforce cafe policies and procedures.
- Monitor staff performance and provide feedback.
- Ensure compliance with health and safety regulations.
- Assist in menu planning and development.
- Coordinate with suppliers and vendors.
- Maintain accurate financial records and reports.
- Schedule staff shifts and manage payroll.
- Conduct regular staff meetings and training sessions.
- Promote a positive work environment.
- Assist in marketing and promotional activities.
- Ensure efficient and effective service delivery.
- Address any operational issues promptly.
- Support the cafe manager in achieving business goals.
- Foster strong customer relationships.
Requirements
Text copied to clipboard!- Proven experience as a cafe supervisor or similar role.
- Strong leadership and team management skills.
- Excellent customer service skills.
- Knowledge of food safety and hygiene regulations.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues.
- Proficiency in using cafe management software.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Basic knowledge of financial management and reporting.
- Ability to lift and carry heavy items.
- Attention to detail and problem-solving skills.
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- Knowledge of coffee and beverage preparation is a plus.
- Experience in inventory management.
- Ability to train and motivate staff.
- Commitment to providing exceptional customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a supervisory role within the food and beverage industry?
- How do you handle customer complaints and ensure customer satisfaction?
- What strategies do you use to motivate and manage a team?
- How do you ensure compliance with health and safety regulations in a cafe setting?
- Can you provide an example of a time when you successfully resolved an operational issue?
- How do you manage inventory and control costs in a cafe?
- What steps do you take to maintain high standards of food quality and hygiene?
- How do you handle scheduling and payroll for cafe staff?
- Can you describe a time when you implemented a successful marketing or promotional activity?
- How do you stay organized and manage multiple tasks in a fast-paced environment?