Text copied to clipboard!
Title
Text copied to clipboard!Restaurant Supervisor
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Restaurant Supervisor to oversee the daily operations of our restaurant. The Restaurant Supervisor's responsibilities include overseeing the dining room, checking in with customers, balancing seating capacity, managing cash flows, ensuring high quality customer service and compliance with all food and beverage regulations. Effective leadership and management skills are vital for success in this role. You should also be familiar with restaurant management software and have a good understanding of statistical analysis.
Responsibilities
Text copied to clipboard!- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer’s experience
- Project future needs for goods, kitchen supplies, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
Requirements
Text copied to clipboard!- Proven experience as Restaurant Supervisor or similar role
- Strong knowledge of food and beverage service
- Ability to use restaurant management software
- Strong leadership, motivational and people skills
- Understanding of financial and statistical data
- Excellent customer service skills
- Knowledge of a second language is a plus
- Culinary school diploma preferred
- Good math and reporting skills
- Customer service-oriented communication skills
Potential interview questions
Text copied to clipboard!- How do you handle customer complaints?
- What strategies would you use to motivate your team?
- How do you manage your time and prioritize tasks?
- What do you do to ensure your knowledge of the hospitality industry is up to date?
- How do you handle conflict between team members?