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Title
Text copied to clipboard!Food Service Supervisor
Description
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We are looking for a dedicated and experienced Food Service Supervisor to join our team. The ideal candidate will have a strong background in food service management, excellent leadership skills, and a passion for delivering exceptional customer service. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that all staff adhere to company policies and procedures, and maintaining a high standard of food quality and safety. You will also be responsible for managing inventory, scheduling staff, and handling customer complaints and inquiries. The successful candidate will have a keen eye for detail, the ability to multitask in a fast-paced environment, and a commitment to continuous improvement. If you are a motivated and enthusiastic individual with a proven track record in food service management, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Supervise and coordinate activities of food service staff.
- Ensure compliance with health and safety regulations.
- Maintain high standards of food quality and presentation.
- Manage inventory and order supplies as needed.
- Schedule staff shifts and manage time-off requests.
- Train new employees and provide ongoing training for existing staff.
- Handle customer complaints and inquiries in a professional manner.
- Monitor and control food costs and waste.
- Ensure cleanliness and organization of the kitchen and dining areas.
- Conduct regular inspections of food service areas and equipment.
- Implement and enforce company policies and procedures.
- Assist in menu planning and development.
- Coordinate with other departments to ensure smooth operations.
- Prepare reports on food service operations and performance.
- Develop and implement strategies to improve customer satisfaction.
- Ensure proper storage and handling of food items.
- Monitor staff performance and provide feedback.
- Address any issues or concerns promptly and effectively.
- Maintain accurate records of inventory, sales, and staff schedules.
- Ensure compliance with all local, state, and federal regulations.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in hospitality or food service management is a plus.
- Proven experience as a Food Service Supervisor or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of food safety and sanitation regulations.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Customer service-oriented with a positive attitude.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using food service management software.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and a commitment to quality.
- Ability to lift and carry heavy items as needed.
- Basic math skills for inventory management and cost control.
- Problem-solving skills and the ability to make quick decisions.
- Ability to train and mentor staff effectively.
- Knowledge of menu planning and food preparation techniques.
- Strong work ethic and a commitment to continuous improvement.
- Ability to maintain confidentiality and handle sensitive information.
- Valid food handler's certification or willingness to obtain one.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in food service management?
- How do you handle customer complaints and ensure customer satisfaction?
- What strategies do you use to manage and motivate your team?
- How do you ensure compliance with health and safety regulations?
- Can you provide an example of a time when you improved food service operations?
- How do you manage inventory and control food costs?
- What steps do you take to maintain high standards of food quality and presentation?
- How do you handle scheduling and time-off requests for staff?
- Can you describe a challenging situation you faced as a supervisor and how you resolved it?
- What do you believe are the key qualities of a successful Food Service Supervisor?
- How do you stay updated on industry trends and best practices?
- What methods do you use to train and develop your staff?
- How do you ensure cleanliness and organization in the kitchen and dining areas?
- Can you discuss your experience with menu planning and development?
- How do you handle stressful situations in a fast-paced environment?
- What role does customer feedback play in your management approach?
- How do you monitor and evaluate staff performance?
- What is your approach to maintaining accurate records and reports?
- How do you ensure effective communication and coordination with other departments?
- What motivates you to work in the food service industry?