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Title
Text copied to clipboard!Claims Supervisor
Description
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We are looking for a highly organized and detail-oriented Claims Supervisor to lead and manage our claims processing team. The ideal candidate will have a strong background in insurance claims, excellent leadership skills, and the ability to ensure that all claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements.
As a Claims Supervisor, you will be responsible for overseeing daily operations within the claims department, mentoring and training staff, monitoring performance metrics, and implementing process improvements. You will serve as the primary point of contact for escalated claims issues and will work closely with other departments such as underwriting, customer service, and legal to ensure seamless communication and resolution of claims.
This role requires a deep understanding of insurance policies, claims procedures, and applicable laws and regulations. The successful candidate will be proactive, analytical, and capable of making sound decisions under pressure. You should also possess excellent communication skills, both written and verbal, and be comfortable interacting with internal teams and external stakeholders.
Key responsibilities include supervising claims adjusters and support staff, reviewing complex or high-value claims, ensuring timely and accurate claim settlements, and maintaining detailed records and reports. You will also be expected to identify trends in claims data, recommend strategies to reduce claim costs, and contribute to the development of departmental goals and objectives.
If you are passionate about delivering high-quality service, improving operational efficiency, and leading a team to success, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Supervise daily operations of the claims department
- Train, mentor, and evaluate claims staff
- Review and approve complex or high-value claims
- Ensure compliance with company policies and regulations
- Resolve escalated claims issues and disputes
- Monitor performance metrics and implement improvements
- Collaborate with other departments for claim resolution
- Maintain accurate records and prepare reports
- Identify trends and recommend cost-reduction strategies
- Assist in developing departmental goals and procedures
Requirements
Text copied to clipboard!- Bachelor’s degree in business, insurance, or related field
- 5+ years of experience in claims processing or insurance
- 2+ years of supervisory or leadership experience
- Strong knowledge of insurance policies and regulations
- Excellent communication and interpersonal skills
- Proficient in claims management software and MS Office
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities under pressure
- Attention to detail and organizational skills
- Customer-focused mindset
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in claims processing?
- Have you supervised a team before? If so, how many people?
- What types of insurance claims have you handled?
- Describe a time you resolved a difficult claims issue.
- How do you ensure compliance with regulations?
- What strategies do you use to improve team performance?
- Are you familiar with any claims management systems?
- How do you handle high-pressure situations?
- What motivates you in a supervisory role?
- Why are you interested in this position?
