Text copied to clipboard!
Title
Text copied to clipboard!Courtesy Staff
Description
Text copied to clipboard!
We are looking for a Courtesy Staff member who will be responsible for providing top-level customer service, greeting guests, and maintaining a welcoming atmosphere within the company. This position requires excellent communication skills, the ability to respond quickly to customer needs, and maintaining professionalism in all situations. The courtesy staff is the first point of contact for clients or visitors, making their role crucial in shaping a positive company image.
Key duties include welcoming clients, providing information, directing them to the appropriate departments or individuals, assisting in resolving issues, and ensuring that every visitor feels welcomed and respected. The courtesy staff may also be responsible for answering phone calls, responding to emails, coordinating meetings, and performing other administrative tasks related to customer service.
A successful candidate should be empathetic, patient, and capable of working both independently and as part of a team. Strong organizational skills, punctuality, and responsibility are also important. Experience in customer service is a plus, but the most important qualities are a willingness to help people and create a positive experience for every client.
This position is ideal for those who enjoy interacting with people, value order, and want to contribute to a pleasant work environment. If you are positive, helpful, and want to work in a dynamic setting – we invite you to join our team!
Responsibilities
Text copied to clipboard!- Greet clients and visitors with a smile
- Provide information about company services or products
- Direct clients to the appropriate departments or staff
- Answer phone calls and emails
- Resolve customer issues or refer them to the appropriate personnel
- Maintain order and a welcoming environment in the reception area
- Coordinate meetings and registrations
- Assist in organizing events or meetings
- Perform administrative tasks related to customer service
- Maintain professional and polite communication with all visitors
Requirements
Text copied to clipboard!- Excellent communication skills
- Politeness and helpfulness
- Ability to respond quickly to situations
- Responsibility and punctuality
- Ability to work in a team and independently
- Good organizational skills
- Experience in customer service – a plus
- Fluency in Lithuanian, English – a plus
- Positive attitude and willingness to help
- Computer and office software proficiency
Potential interview questions
Text copied to clipboard!- What is your experience in customer service?
- How would you handle a dissatisfied customer?
- How do you ensure professional communication?
- How do you organize your workday?
- Have you worked in a team? Tell us about it.
- How do you react to stressful situations?
- What languages do you speak?
- What are your strongest personal traits?
- Why do you want to work in this position?
- What do you think makes good customer service?
