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Title
Text copied to clipboard!CRM Data Analyst
Description
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We are looking for a detail-oriented CRM Data Analyst to join our team. The successful candidate will be responsible for collecting, analyzing, and interpreting large, complex sets of data to develop actionable insights that can drive business improvement and impact. You will also be responsible for creating detailed reports and presentations for business leaders and stakeholders. The ideal candidate should have a strong understanding of CRM systems, data analysis techniques, and experience in data interpretation. You should also have excellent problem-solving skills, be able to work in a fast-paced environment, and have strong communication skills to effectively present complex information in a clear and concise manner.
Responsibilities
Text copied to clipboard!- Collecting and interpreting data from the CRM system.
- Analyzing customer behavior and trends.
- Developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
- Identifying patterns and trends in data sets.
- Working alongside teams within the business to establish business needs.
- Defining new data collection and analysis processes.
- Creating detailed reports using data reporting tools.
- Presenting and explaining information in an accessible way.
- Maintaining and managing company database.
- Ensuring data integrity and accuracy.
Requirements
Text copied to clipboard!- Bachelor’s degree in Mathematics, Computer Science, Economics, or Statistics.
- Proven working experience as a data analyst or business data analyst.
- Strong knowledge of and experience with reporting packages, databases, and programming.
- Knowledge of statistics and experience using statistical packages for analyzing datasets.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Experience in data models and reporting packages.
- Ability to analyze large datasets.
- Strong verbal and written communication skills.
- An analytical mind and inclination for problem-solving.
- Attention to detail.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to analyze a large set of data and the impact it had on the business?
- How do you ensure the accuracy of the data you are analyzing?
- Can you describe your experience with CRM systems?
- How do you handle presenting complex data in a clear and concise manner?
- Can you describe a time when your analysis of data led to a significant business improvement?