Text copied to clipboard!
Title
Text copied to clipboard!Customer Relationship Specialist
Description
Text copied to clipboard!
We are looking for a skilled and experienced Customer Relationship Specialist who can build strong and positive relationships with our clients. The ideal candidate should have the ability to understand customer needs, solve problems efficiently, and possess excellent communication skills. As a Customer Relationship Specialist, you will play a key role in ensuring customer satisfaction and enhancing their overall experience.
In this role, you will be responsible for responding to customer inquiries, resolving complaints, and providing relevant information. You will also analyze customer feedback and provide recommendations to improve our services. You will work closely with the sales team and other departments to ensure the best possible customer experience.
The ideal candidate must be patient, empathetic, and professional. You will assist customers through various channels such as phone, email, and live chat. Proficiency in using technology and experience with CRM software will be considered an advantage.
Our goal is to build a customer-centric culture where every customer feels valued and heard. If you are a motivated, results-driven, and customer-focused professional, this position is perfect for you.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries
- Handle and resolve complaints
- Collect and analyze customer feedback
- Update information in CRM software
- Coordinate with sales and other teams
- Ensure customer satisfaction
- Build new customer relationships
- Provide services based on customer needs
- Prepare daily reports
- Recommend improvements to customer experience
Requirements
Text copied to clipboard!- Bachelor’s degree (preferably in Business, Marketing, or related field)
- Minimum 2 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Experience with CRM software
- Patient and empathetic attitude
- Ability to work in a team
- Multitasking skills
- Proficiency in English and Bengali
- Customer-centric mindset
Potential interview questions
Text copied to clipboard!- Tell us about your customer service experience.
- How do you handle a dissatisfied customer?
- What is your experience with CRM software?
- How do you collect customer feedback?
- How do you work under pressure?
- How do you prefer to work in a team?
- What was your biggest customer service success?
- How do you manage your time?
- How do you suggest improvements to services?
- How do you build positive relationships with customers?
