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Title
Text copied to clipboard!Customer Support Coordinator
Description
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We are looking for a dedicated and customer-oriented individual to join our team as a Customer Support Coordinator. In this role, you will be responsible for managing and coordinating our customer support team, ensuring that all customer inquiries and complaints are handled efficiently and effectively. You will also be responsible for developing customer service policies and procedures, training customer support staff, and monitoring team performance. The ideal candidate will have excellent communication and leadership skills, a strong understanding of customer service techniques, and the ability to handle complex customer complaints.
Responsibilities
Text copied to clipboard!- Manage and coordinate customer support team
- Develop customer service policies and procedures
- Train customer support staff
- Monitor team performance
- Handle complex customer complaints
- Ensure customer inquiries are handled efficiently
- Maintain customer service standards
- Report on customer support activities
- Coordinate with other departments to resolve customer issues
- Implement strategies to improve customer service
Requirements
Text copied to clipboard!- Proven experience in a customer support role
- Excellent communication and leadership skills
- Strong understanding of customer service techniques
- Ability to handle complex customer complaints
- Good problem-solving skills
- Strong organizational skills
- Ability to work under pressure
- Good computer skills
- Knowledge of customer service software
- High school diploma or equivalent
Potential interview questions
Text copied to clipboard!- Describe your experience with customer service.
- How do you handle a difficult customer?
- What strategies would you use to improve customer service?
- How do you motivate your team?
- Describe a time when you handled a complex customer complaint.