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Title
Text copied to clipboard!Director of Operations
Description
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We are looking for a highly motivated and experienced Director of Operations to oversee our organization's ongoing operations and procedures. The Director of Operations role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Director include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.
Responsibilities
Text copied to clipboard!- Improve operational management systems, processes and best practices.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs.
- Recruit, train and supervise staff.
- Find ways to increase quality of customer service.
- Oversee procurement processes and coordinate material and resources allocation.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Revise and/or formulate policies and promote their implementation.
Requirements
Text copied to clipboard!- Proven experience as Director of Operations or equivalent position.
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills.
- Knowledge of industry’s legal rules and guidelines.
- In depth knowledge of diverse business functions and principles.
- Working knowledge of data analysis and performance/operation metrics.
- Familiarity with MS Office and various business software.
- Ability to effectively communicate with all levels of the organization.
- Leadership and organizational skills.
- Ability to work in a fast-paced environment.
Potential interview questions
Text copied to clipboard!- What strategies have you used to improve operational efficiency in your previous roles?
- How do you handle conflict resolution within your team?
- Can you describe a time when you had to make a difficult decision and what was the outcome?
- How do you measure success in your role as a Director of Operations?
- What is your approach to budget management and forecasting?