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Title
Text copied to clipboard!Eyewear Consultant
Description
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We are looking for a knowledgeable and customer-oriented Eyewear Consultant to join our team. The ideal candidate will have a strong understanding of eyewear products, including glasses and contact lenses, and will be able to advise customers on the best choices for their needs and style preferences. They will also be responsible for fitting and adjusting eyewear, processing orders, and maintaining inventory. Excellent communication and customer service skills are essential for this role, as is the ability to stay up-to-date with the latest trends and developments in the eyewear industry.
Responsibilities
Text copied to clipboard!- Assisting customers in selecting eyewear
- Fitting and adjusting eyewear
- Processing eyewear orders
- Maintaining eyewear inventory
- Staying up-to-date with the latest eyewear trends and products
- Providing excellent customer service
- Handling customer inquiries and complaints
- Working closely with optometrists to ensure accurate prescriptions
- Educating customers on eyewear care and maintenance
- Performing regular stock checks and inventory audits
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a retail or customer service role
- Knowledge of eyewear products and trends
- Excellent communication and customer service skills
- Ability to fit and adjust eyewear
- Attention to detail
- Ability to handle customer complaints and inquiries
- Ability to work closely with optometrists
- Ability to educate customers on eyewear care and maintenance
- Ability to perform regular stock checks and inventory audits
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a retail or customer service role?
- How would you handle a customer complaint?
- How do you stay up-to-date with the latest eyewear trends and products?
- Can you describe your experience with fitting and adjusting eyewear?
- How would you handle a situation where a customer's prescription is incorrect?