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Title
Text copied to clipboard!Front of House Staff
Description
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We are looking for a friendly and professional individual to join our team as Front of House Staff. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent customer service throughout their visit. You will be responsible for managing reservations, taking orders, serving food and drinks, and maintaining a clean and comfortable environment. You will also be expected to handle any customer complaints or issues promptly and professionally. The ideal candidate will have previous experience in a similar role, excellent communication skills, and a genuine passion for providing outstanding customer service. This is a fantastic opportunity to join a dynamic and friendly team, and to develop your skills in the hospitality industry.
Responsibilities
Text copied to clipboard!- Greeting guests and managing reservations
- Taking orders and serving food and drinks
- Handling customer complaints and issues
- Maintaining a clean and comfortable environment
- Assisting with event planning and execution
- Ensuring compliance with health and safety regulations
- Managing cash transactions and keeping accurate records
- Providing information about menu items and specials
- Supporting other team members as needed
- Contributing to a positive and friendly atmosphere
Requirements
Text copied to clipboard!- Previous experience in a similar role
- Excellent communication skills
- A friendly and professional demeanor
- Ability to handle stressful situations calmly and effectively
- Good organizational skills
- Ability to work well in a team
- Flexibility to work evenings, weekends, and holidays
- Knowledge of food and beverage service
- Basic math skills for handling cash transactions
- A genuine passion for customer service
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to handle a difficult customer?
- How do you handle stressful situations?
- What do you enjoy most about working in the hospitality industry?
- Can you describe your experience with cash handling?
- How would you handle a situation where a customer is unhappy with their meal?