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Title
Text copied to clipboard!Host/Hostess
Description
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We are looking for a friendly and organized Host/Hostess to join our restaurant team. The Host/Hostess will greet guests upon arrival, take their reservations or put them on a waiting list, give them menus and show them to their seat. The Host/Hostess will handle phone calls for to-go orders and reservations. They will also handle queries about the menu, restaurant, and services. The Host/Hostess will ensure that guests are satisfied with their dining experience and will work with servers to ensure that food and beverage orders are accurate. The Host/Hostess will also ensure that the restaurant is clean, particularly the reception area as guests enter and leave. In addition, the Host/Hostess will need to manage any guest complaints.
Responsibilities
Text copied to clipboard!- Greet guests as they enter and show them to their table or waiting area.
- Handle reservations and walk-ins, provide menus, and assign tables to servers.
- Coordinate with servers to ensure that tables are cleared, cleaned, and waiting for the next party.
- Assist with cleaning and resetting tables, refilling water, and restocking breadsticks and other items as needed.
- Answer phone calls and give accurate information on reservations, menu items, and restaurant hours.
- Handle guest complaints and ensure that they leave satisfied.
- Maintain a clean reception area.
- Cater to guests who require extra attention, including children and the elderly.
- Assist with orders to go, as needed.
- Thank guests as they leave and invite them to return.
Requirements
Text copied to clipboard!- High school diploma or equivalent preferred.
- Experience in a restaurant setting is a plus.
- Must have a friendly, welcoming demeanor.
- Must be able to handle money transactions responsibly.
- Must be able to stand and walk for extended periods.
- Must be able to carry heavy items, like high chairs or booster seats.
- Knowledge of the menu and ability to answer customer questions.
- Ability to handle customer complaints calmly and professionally.
- Must be able to work in a fast-paced environment.
- Must have excellent communication skills.
Potential interview questions
Text copied to clipboard!- How would you handle a situation where a customer is unhappy with their seating arrangement?
- What would you do if a customer left without paying?
- How would you handle a busy night with a long wait list?
- What strategies would you use to manage multiple tasks at once?
- How would you handle a customer complaint about their food or service?