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Title
Text copied to clipboard!Waiter/Waitress
Description
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We are looking for a dedicated and enthusiastic Waiter/Waitress to join our team. As a Waiter/Waitress, you will be the face of our restaurant, ensuring that our guests have a memorable dining experience. Your primary responsibilities will include taking orders, serving food and beverages, and providing exceptional customer service. You will also be responsible for maintaining a clean and organized dining area, handling customer inquiries and complaints, and working closely with the kitchen staff to ensure timely and accurate order delivery. The ideal candidate will have excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. Previous experience in a similar role is preferred but not required, as we are willing to train the right candidate. If you are passionate about hospitality and enjoy working with people, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and seat customers promptly.
- Present menus and provide detailed information when asked.
- Take accurate food and drink orders using a POS system.
- Serve food and beverages to customers in a timely manner.
- Check customers' identification to ensure they meet age requirements for alcohol consumption.
- Communicate order details to the kitchen staff.
- Ensure tables are clean and set up properly before guests arrive.
- Handle customer complaints and provide solutions.
- Process customer payments and provide accurate change.
- Maintain a clean and organized dining area.
- Assist with opening and closing duties.
- Follow all health and safety regulations.
- Collaborate with other restaurant staff to ensure efficient service.
- Upsell additional products when appropriate.
- Monitor food and beverage quality and presentation.
- Provide excellent customer service at all times.
- Assist in inventory management and restocking supplies.
- Participate in staff meetings and training sessions.
- Adhere to company policies and procedures.
- Perform other duties as assigned by the manager.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a Waiter/Waitress or in a similar role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to stand and walk for extended periods.
- Flexibility to work various shifts, including weekends and holidays.
- Basic math skills for handling payments and making change.
- Ability to multitask and manage time effectively.
- Positive attitude and team player.
- Knowledge of food safety and hygiene practices.
- Ability to handle stressful situations calmly and efficiently.
- Customer-focused with a friendly and approachable demeanor.
- Ability to lift and carry heavy trays and equipment.
- Willingness to learn and adapt to new procedures.
- Professional appearance and behavior.
- Reliable transportation to and from work.
- Legal authorization to work in the country.
- Proficiency in a second language is a plus.
- Basic computer skills for using POS systems.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in the food and beverage industry?
- How do you handle difficult customers or complaints?
- What steps do you take to ensure accurate order taking and delivery?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of a time you went above and beyond for a customer?
- How do you ensure compliance with health and safety regulations?
- What strategies do you use to upsell menu items?
- How do you handle working in a team environment?
- What do you think is the most important aspect of customer service?
- How do you stay organized and manage your time effectively?
- Can you describe a situation where you had to handle multiple tasks at once?
- How do you stay motivated during long shifts?
- What do you enjoy most about working in the food and beverage industry?
- How do you handle stress and pressure during peak hours?
- What are your career goals in the hospitality industry?
- How do you ensure accuracy when processing payments?
- Can you describe a time when you received positive feedback from a customer?
- How do you stay updated on menu changes and specials?
- What do you think makes a great Waiter/Waitress?
- How do you handle constructive criticism from supervisors or colleagues?