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Title
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Description
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We are looking for a dedicated and customer-oriented Waiter/Waitress to join our team and provide an exceptional dining experience to our guests. As a Waiter/Waitress, you will be the face of our restaurant and play a key role in ensuring customer satisfaction. Your primary responsibilities will include taking orders, serving food and beverages, and maintaining a clean and welcoming environment. You will also be expected to have a thorough knowledge of our menu, including daily specials and promotions, to assist guests with their selections and answer any questions they may have.
The ideal candidate will have excellent communication and interpersonal skills, a friendly and professional demeanor, and the ability to work efficiently in a fast-paced environment. Previous experience in a similar role is preferred but not required, as we are willing to train the right individual. Flexibility in working hours, including evenings, weekends, and holidays, is essential.
In this role, you will collaborate closely with kitchen staff, bartenders, and other team members to ensure timely and accurate service. You will also be responsible for handling customer complaints or concerns with grace and professionalism, striving to resolve issues promptly and effectively. Maintaining cleanliness and organization in the dining area, as well as adhering to all health and safety regulations, is a critical part of the job.
We value team players who are passionate about hospitality and committed to delivering outstanding service. If you enjoy working with people and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity to grow your career in the food and beverage industry.
Responsibilities
Text copied to clipboard!- Greet and seat customers in a friendly manner
- Present menus and provide detailed information when asked
- Take accurate food and drink orders using POS systems
- Serve food and beverages promptly and professionally
- Check in with guests to ensure satisfaction with each course
- Clear and reset tables between guests
- Handle customer complaints with professionalism
- Collaborate with kitchen and bar staff for timely service
- Maintain cleanliness and organization of dining area
- Follow all health and safety regulations
- Process payments and issue receipts
- Upsell additional products when appropriate
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience as a waiter/waitress is a plus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail and multitasking skills
- Flexibility to work shifts, including weekends and holidays
- Basic math skills for handling payments
- Customer service orientation
- Professional appearance and attitude
- Ability to stand and walk for extended periods
- Team player with a positive attitude
- Knowledge of food safety regulations
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a waiter/waitress?
- Are you available to work evenings, weekends, and holidays?
- How do you handle difficult or dissatisfied customers?
- Can you describe a time you worked as part of a team?
- Are you comfortable standing for long periods?
- Do you have experience using POS systems?
- How do you prioritize tasks during busy shifts?
- What does excellent customer service mean to you?
- Are you familiar with food safety and hygiene standards?
- Can you work in a fast-paced environment?
- Do you have any certifications in hospitality or food service?
- Why do you want to work in the food and beverage industry?
