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Title
Text copied to clipboard!Food Runner
Description
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We are looking for a dedicated and efficient Food Runner to join our team and contribute to the smooth operation of our dining services. The ideal candidate will be someone who thrives in a fast-paced environment and is committed to delivering exceptional service to our guests. As a Food Runner, you will play a crucial role in ensuring that dishes are delivered from the kitchen to the tables promptly and accurately, maintaining the highest standards of cleanliness and organization within the dining area, and assisting the kitchen and waitstaff by performing a variety of tasks. Your contribution will be key to providing guests with an enjoyable dining experience, helping to maintain the flow of service, and ensuring that our high standards of quality are upheld. This position requires someone who can work well under pressure, has excellent communication skills, and is able to multitask effectively. If you are passionate about the food and beverage industry and are looking for an opportunity to work in a dynamic and supportive team environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Deliver food orders from the kitchen to customers' tables rapidly and accurately
- Act as the point of contact between the front of the house and the kitchen
- Ensure the food order is complete, properly plated, and hot when served to the guests
- Assist with the setup of tables and dining areas, including the placement of linens, silverware, and glassware
- Maintain cleanliness and organization in the dining area and assist with cleaning tasks as needed
- Respond to guest inquiries and communicate their feedback to the kitchen and management
- Assist with inventory control and restock items as needed
- Ensure compliance with all health and safety regulations within the kitchen and dining areas
- Collaborate with kitchen staff to ensure timely preparation of orders
- Assist in the training of new staff members and provide guidance as needed
- Monitor and maintain the condition of dining ware and equipment
- Help in preparing simple dishes when the kitchen is short-staffed
- Participate in regular staff meetings to discuss improvements in service and dining experience
- Handle multiple tables and orders in an efficient manner
- Assist with the preparation of bills and processing payments when necessary
- Provide excellent customer service and address any issues that arise with a positive attitude
- Follow all relevant food hygiene and handling procedures
- Assist with promotional events hosted by the restaurant
Requirements
Text copied to clipboard!- Proven experience as a Food Runner, Server, or similar role in a restaurant
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- A team player with a positive attitude
- High school diploma or equivalent; food safety training is a plus
- Physical ability to carry heavy trays and stand for long periods
- Flexibility to work in shifts, including weekends and evenings
- Knowledge of proper food handling and sanitation standards
- Attention to detail and ability to work under pressure
- Willingness to take initiative and go the extra mile to ensure guest satisfaction
- Basic understanding of food allergies and dietary restrictions
- Ability to follow instructions accurately and work autonomously when necessary
- Familiarity with POS systems and cash handling
- Passion for the hospitality industry and providing exceptional service
- Ability to maintain a professional appearance and demeanor
- Reliable transportation to and from work
- Ability to communicate effectively in English; additional languages are a plus
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Food Runner or in a similar role?
- How do you handle high-pressure situations, especially during peak dining hours?
- Can you give an example of how you contributed to a team in a past job?
- How would you deal with an unhappy customer?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure food safety and hygiene standards are met?
- Can you describe a time when you had to communicate feedback from customers to the kitchen staff?
- How do you stay organized and ensure timely delivery of food orders?
- What motivates you to provide excellent customer service?
- How do you handle constructive criticism from supervisors?