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Title
Text copied to clipboard!Hotel Host
Description
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We are looking for a friendly and customer service-oriented Hotel Host to join our hospitality team. This role involves greeting guests upon their arrival, assisting with check-in procedures, and providing them with information about the hotel and the surrounding area. The Hotel Host will also be responsible for handling guest inquiries and complaints, coordinating with housekeeping and maintenance staff to ensure rooms are ready for new arrivals, and assisting with check-out procedures. The ideal candidate for this role is a personable and reliable professional with excellent communication skills and a genuine passion for hospitality. Previous experience in a hotel or similar hospitality setting is highly desirable.
Responsibilities
Text copied to clipboard!- Greeting guests upon arrival and making them feel welcomed.
- Assisting with check-in and check-out procedures.
- Providing information about the hotel and the surrounding area.
- Handling guest inquiries and complaints in a timely and professional manner.
- Coordinating with housekeeping and maintenance staff to ensure rooms are ready for new arrivals.
- Processing payments and maintaining accurate records of transactions.
- Promoting hotel amenities and services to guests.
- Ensuring the lobby and reception area are kept clean and tidy at all times.
- Assisting with luggage storage and retrieval.
- Maintaining a high level of knowledge about the local area to answer guest questions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a hotel or similar hospitality setting.
- Excellent communication and interpersonal skills.
- Strong customer service skills and a friendly demeanor.
- Ability to handle complaints and difficult situations in a professional manner.
- Good organizational skills and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Basic computer skills and familiarity with hotel reservation software.
- Physical stamina to stand for long periods and lift heavy luggage.
- Knowledge of the local area and attractions.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult guest?
- What strategies do you use to ensure guest satisfaction?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle stressful situations?
- What do you enjoy most about working in the hospitality industry?