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Title
Text copied to clipboard!Head of Delivery Management
Description
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We are looking for a seasoned, hardworking, smart and over achieving Head of Delivery Management with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for managing all delivery operations and improving customer satisfaction. You will manage and lead a team of managers, training them to meet or exceed our operational goals. You will also be responsible for creating a vibrant culture of success and goal achievement through team spirit.
Responsibilities
Text copied to clipboard!- Manage and lead a team of delivery managers.
- Develop and implement strategic plans to meet delivery goals.
- Ensure customer satisfaction through efficient delivery.
- Monitor and report on delivery metrics.
- Implement improvements to delivery systems and processes.
- Manage relationships with key delivery partners.
- Ensure compliance with company policies and regulations.
- Coordinate with other departments to ensure smooth operations.
- Train and mentor team members to ensure efficiency.
- Resolve any issues or delays in delivery.
Requirements
Text copied to clipboard!- Proven experience as a delivery manager.
- Excellent leadership and management skills.
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of delivery systems and processes.
- Strong customer service skills.
- Ability to manage and lead a team.
- Bachelor's degree in business, logistics or related field.
- Experience in strategic planning and risk management.
Potential interview questions
Text copied to clipboard!- How do you handle pressure and stressful situations?
- Can you describe a time when you had to make a difficult decision as a delivery manager?
- How do you ensure customer satisfaction in your delivery operations?
- How do you manage and lead a team of delivery managers?
- What strategies do you use to improve delivery systems and processes?