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Title
Text copied to clipboard!Head of IT Operations
Description
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We are looking for a highly skilled Head of IT Operations to oversee and manage the entire IT operations within our organization. This role requires a strategic leader who can ensure the reliability, availability, and security of IT infrastructure and services. The ideal candidate will have extensive experience in managing IT teams, optimizing operational processes, and implementing best practices to support business objectives. Responsibilities include supervising daily IT operations, coordinating with other departments to align IT services with business needs, managing budgets, and leading continuous improvement initiatives. The Head of IT Operations will also be responsible for disaster recovery planning, compliance with IT policies, and fostering a culture of innovation and efficiency within the IT department. Strong leadership, communication, and problem-solving skills are essential to succeed in this role.
Responsibilities
Text copied to clipboard!- Develop and implement IT operational strategies aligned with business goals.
- Manage and monitor daily IT operations to ensure system availability and performance.
- Lead and mentor IT operations teams to enhance productivity and professional growth.
- Oversee IT infrastructure maintenance, upgrades, and troubleshooting.
- Coordinate with other departments to integrate IT services effectively.
- Manage IT budgets, procurement, and vendor relationships.
- Ensure compliance with IT security policies and regulatory requirements.
- Develop disaster recovery and business continuity plans.
- Implement process improvements to optimize IT service delivery.
- Monitor and report on key performance indicators for IT operations.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in IT operations management or similar leadership role.
- Strong knowledge of IT infrastructure, networks, and systems administration.
- Experience with IT service management frameworks like ITIL.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Good understanding of cybersecurity principles and practices.
- Experience managing budgets and vendor contracts.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with cloud technologies and digital transformation initiatives.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing IT operations teams?
- How do you ensure high availability and reliability of IT services?
- What strategies do you use for disaster recovery planning?
- How do you handle conflicts within your IT team?
- Describe your experience with IT budgeting and vendor management.
- What IT service management frameworks are you familiar with?
- How do you stay updated with emerging IT technologies?
- Can you provide an example of a process improvement you implemented?
- How do you ensure compliance with IT security policies?
- Describe a challenging IT operations issue you resolved.
