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Title
Text copied to clipboard!Helpdesk Technician
Description
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We are looking for a skilled Helpdesk Technician to provide top-notch technical support to our users. As a Helpdesk Technician, you will be the first point of contact for employees and customers experiencing technical issues. You will handle inquiries via phone, email, and chat, ensuring quick and effective problem resolution. The role requires strong technical knowledge, clear communication skills, and a service-oriented attitude. You will work closely with the IT department to identify and resolve system faults, as well as contribute to the continuous improvement of our IT services. The position also involves documenting support processes and training users. We seek a person who thrives in a dynamic environment and takes a proactive approach to challenges.
Responsibilities
Text copied to clipboard!- Provide technical support to users through various channels
- Troubleshoot and resolve hardware and software issues
- Document support requests and solutions
- Install and configure IT equipment and software
- Collaborate with the IT team to improve systems
- Guide users in using IT tools
- Monitor system status and report faults
- Perform routine maintenance of IT equipment
Requirements
Text copied to clipboard!- Experience in IT support or similar role
- Strong technical understanding of PCs, networks, and software
- Excellent communication skills in English and Norwegian
- Ability to work independently and in a team
- Knowledge of troubleshooting tools and methods
- Service-oriented and solution-focused
- Flexibility to handle multiple tasks simultaneously
- Basic knowledge of IT security
Potential interview questions
Text copied to clipboard!- How do you handle a frustrated user?
- Can you describe a situation where you solved a complex technical problem?
- Which IT systems do you have experience with?
- How do you prioritize support requests?
- What do you do if you cannot resolve a problem immediately?
- How do you stay updated on new technology?
