Text copied to clipboard!
Title
Text copied to clipboard!Hospitality Employee
Description
Text copied to clipboard!
We are looking for a hospitality employee who is passionate about customer satisfaction and creating a warm, welcoming atmosphere for guests. As a hospitality employee, you are the first point of contact for visitors and play a crucial role in ensuring a positive experience. You will work in a dynamic environment where service orientation, professionalism, and friendliness are key.
In this role, you are responsible for welcoming guests, answering questions, providing information, and resolving any issues in an efficient and friendly manner. You will collaborate closely with other departments to ensure a seamless guest experience. Whether in a hotel, restaurant, event venue, or healthcare facility, your role is essential to the success of the organization.
You are presentable, communicative, and have a natural flair for service. You know how to make guests feel at ease and can quickly switch between different tasks. In addition, you are stress-resistant and can handle unexpected situations well. Flexibility in working hours, including evenings and weekends, is often required.
We offer a stimulating work environment where you can develop and grow. Training and coaching are part of the onboarding process, so you are well-prepared to start. As a hospitality employee, you are part of a team that strives for excellence in service and guest experience.
Responsibilities
Text copied to clipboard!- Welcoming guests and visitors
- Answering questions and providing information
- Handling complaints and issues professionally
- Collaborating with other departments for optimal guest experience
- Maintaining a clean and presentable environment
- Assisting with events and special occasions
- Registering visitors when necessary
- Ensuring compliance with house rules and safety regulations
Requirements
Text copied to clipboard!- Minimum MBO (secondary vocational education) level
- Experience in a customer-facing role is a plus
- Excellent communication skills
- Presentable and service-oriented
- Flexible availability, including evenings and weekends
- Good command of Dutch, English is a plus
- Stress-resistant and solution-oriented
- Team player with a proactive attitude
Potential interview questions
Text copied to clipboard!- What attracts you to a role as a hospitality employee?
- Do you have experience with customer contact? If so, where?
- How do you handle a dissatisfied guest?
- Are you flexible to work on weekends?
- What does hospitality mean to you?
- How do you make guests feel welcome?
- Can you give an example of a situation where you solved a problem?
- What are your strengths in communication?
