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Title
Text copied to clipboard!Hotel Housekeeper
Description
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We are looking for a dedicated and detail-oriented Hotel Housekeeper to join our hospitality team. In this role, you will be responsible for maintaining the high standards of cleanliness and hygiene throughout the hotel, ensuring that guests have a pleasant and comfortable stay. Your duties will include cleaning guest rooms, bathrooms, and common areas, restocking supplies, and reporting any maintenance issues. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to work efficiently both independently and as part of a team. You should be able to follow instructions and adhere to the hotel's standards and policies. Previous experience in a similar role is preferred but not essential, as training will be provided. This is a physically demanding job that requires you to be on your feet for most of the day and perform tasks such as lifting, bending, and pushing. If you are passionate about providing exceptional guest service and take pride in your work, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Clean guest rooms, bathrooms, and common areas daily.
- Change bed linen and make beds.
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and mini bar.
- Dust and polish furniture and room accessories.
- Vacuum carpets and floor care duties.
- Empty trash containers and dispose of waste in a sanitary manner.
- Check and maintain stock levels of all cleaning supplies.
- Report any maintenance issues or safety hazards.
- Follow all health and safety regulations.
- Handle guest requests and complaints with professionalism.
- Ensure confidentiality and security of guest rooms.
- Attend team meetings and training sessions.
- Assist with laundry service if required.
- Maintain cleaning equipment in good working condition.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Use cleaning chemicals safely as per the manufacturer's and hotel's guidelines.
- Assist other departments when needed to ensure optimum service to guests.
- Follow lost and found procedures.
- Provide excellent customer service to guests.
- Perform deep cleaning tasks as scheduled.
Requirements
Text copied to clipboard!- Proven experience as a cleaner or housekeeper preferred but not essential.
- High school diploma or equivalent.
- Ability to work with little supervision and maintain a high level of performance.
- Customer-oriented and friendly.
- Prioritization and time management skills.
- Working quickly without compromising quality.
- Knowledge of English language.
- Physical stamina and mobility including the ability to reach, kneel, and bend.
- Ability to lift, push, and pull required load (usually about 30lbs).
- Must be able to work weekends, holidays, and evenings as needed.
- Attention to detail.
- Professional attitude is required.
- Ability to follow instructions.
- Good communication skills.
- Must have a flexible schedule.
- Knowledge of cleaning chemicals and supplies.
- Familiarity with Material Safety Data Sheets.
- A commitment to delivering a high level of customer service.
- A team player.
- Previous hospitality experience is a plus.
Potential interview questions
Text copied to clipboard!- What experience do you have in hotel housekeeping or cleaning?
- How would you handle a situation where a guest was dissatisfied with the cleanliness of their room?
- Can you describe a time when you had to prioritize your tasks to meet a deadline?
- How do you ensure that you are using cleaning chemicals safely and effectively?
- What strategies do you use to manage your time effectively when cleaning multiple rooms?
- How would you handle finding a lost item in a guest room?
- Can you work weekends and holidays if required?
- How do you stay motivated when performing repetitive tasks?
- What do you think is the key to providing excellent customer service in a housekeeping role?
- How do you ensure your own safety and the safety of others while working?