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Title
Text copied to clipboard!Housekeeping Supervisor
Description
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We are looking for a dedicated and experienced Housekeeping Supervisor to oversee our team of housekeeping staff and ensure that all our rooms and public areas meet the highest standards of cleanliness. The ideal candidate will have a keen eye for detail, exceptional organizational skills, and a passion for providing guests with a clean, welcoming environment. As a Housekeeping Supervisor, you will be responsible for training housekeeping staff, scheduling work shifts, conducting inspections, and ensuring compliance with safety and cleanliness standards. You will also handle inventory management, order supplies, and liaise with other departments to ensure a seamless guest experience. Your leadership skills will be crucial in motivating your team and maintaining high morale, while your problem-solving abilities will help you address and resolve issues efficiently. This role requires a balance of hands-on work and administrative tasks, making it ideal for someone who enjoys variety in their workday and thrives in a fast-paced, dynamic environment.
Responsibilities
Text copied to clipboard!- Supervise the daily operations of the housekeeping staff, ensuring adherence to quality standards.
- Train new and existing staff on proper cleaning techniques and the use of equipment.
- Schedule shifts and manage staff attendance to ensure adequate coverage.
- Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness.
- Manage inventory of cleaning supplies and equipment, placing orders as necessary.
- Liaise with the maintenance department to report and follow up on repairs.
- Handle guest complaints related to housekeeping services and take corrective action.
- Ensure compliance with health and safety regulations within the housekeeping department.
- Prepare reports on housekeeping activities, including room status and staff performance.
- Motivate and lead the housekeeping team, fostering a positive and productive work environment.
Requirements
Text copied to clipboard!- Proven experience as a Housekeeping Supervisor or similar role in the hospitality industry.
- Strong knowledge of cleaning techniques and operation of housekeeping equipment.
- Excellent organizational and team management skills.
- Ability to work in a fast-paced environment and to make quick decisions.
- High school diploma or equivalent; degree in hotel management or relevant field is a plus.
- Good communication and interpersonal skills.
- Attention to detail and high standards of cleanliness.
- Familiarity with inventory management and budgeting.
- Ability to train staff and conduct performance evaluations.
- Flexibility to work in shifts, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping or hotel management?
- How do you motivate your team to achieve high standards of cleanliness?
- Describe a time when you had to handle a guest complaint. How did you resolve it?
- What strategies do you use to manage inventory and control costs?
- How do you ensure compliance with health and safety regulations in your department?
- Can you give an example of how you have improved housekeeping operations in your past role?
- How do you handle scheduling and staff absences to ensure adequate coverage?
- What is your approach to training and developing housekeeping staff?
- How do you prioritize tasks and manage your time effectively?
- Describe a challenging situation you faced as a Housekeeping Supervisor and how you dealt with it.