Text copied to clipboard!
Title
Text copied to clipboard!Hotel Housekeeping Supervisor
Description
Text copied to clipboard!
We are looking for a detail-oriented and reliable Hotel Housekeeping Supervisor to join our hospitality team. The successful candidate will play a key role in managing our housekeeping staff to deliver an excellent guest experience. They will ensure that all rooms are cleaned to the highest standards, manage daily housekeeping operations, and assist with administrative tasks. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to motivate and manage a team. They should also have a strong understanding of hotel operations and guest service standards. This role requires a high level of physical fitness, as it involves a significant amount of walking, bending, and lifting. The Hotel Housekeeping Supervisor will report directly to the Hotel Manager and will work closely with other hotel departments to ensure a seamless guest experience.
Responsibilities
Text copied to clipboard!- Supervise housekeeping staff and ensure they adhere to high cleaning standards.
- Manage daily housekeeping operations and assign tasks to staff.
- Inspect rooms and public areas for cleanliness and report any issues.
- Train new housekeeping staff members.
- Ensure all guest rooms are cleaned and ready for check-in.
- Manage inventory of cleaning supplies and equipment.
- Handle guest complaints and issues related to housekeeping.
- Coordinate with other hotel departments to ensure a seamless guest experience.
- Assist with administrative tasks, such as scheduling and payroll.
- Ensure compliance with health and safety regulations.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a housekeeping supervisor role.
- Strong understanding of hotel operations and guest service standards.
- Excellent organizational and team management skills.
- Ability to handle physical workload.
- Strong attention to detail.
- Good communication and interpersonal skills.
- Knowledge of cleaning techniques and equipment.
- Ability to handle guest complaints and issues.
- Understanding of health and safety regulations.
Potential interview questions
Text copied to clipboard!- What experience do you have in managing a housekeeping team?
- How do you handle guest complaints related to housekeeping?
- What strategies do you use to motivate your team?
- How do you ensure all rooms are cleaned to the highest standards?
- Describe a time when you had to handle a difficult situation with a staff member.