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Title
Text copied to clipboard!Hotel Housekeeping Supervisor
Description
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We are looking for a dedicated and experienced Hotel Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a keen eye for detail. As a Hotel Housekeeping Supervisor, you will be responsible for supervising housekeeping staff, coordinating daily cleaning schedules, inspecting guest rooms and public areas, and maintaining inventory of cleaning supplies. You will also be expected to train new employees, enforce safety and hygiene standards, and handle guest requests or complaints related to housekeeping services.
In this role, you will work closely with the hotel management team to ensure that all rooms and public areas meet the brand’s quality standards. You will be responsible for scheduling shifts, assigning tasks, and monitoring the performance of housekeeping staff. You must be able to motivate your team, resolve conflicts, and ensure that all employees follow company policies and procedures.
The successful candidate will have excellent communication and organizational skills, the ability to multitask, and a commitment to providing exceptional guest service. Previous experience in a supervisory housekeeping role within a hotel environment is highly desirable. Flexibility to work weekends and holidays is required.
If you are passionate about hospitality and have a strong work ethic, we invite you to apply for this exciting opportunity to join our team as a Hotel Housekeeping Supervisor.
Responsibilities
Text copied to clipboard!- Supervise housekeeping staff and daily operations
- Inspect guest rooms and public areas for cleanliness
- Coordinate cleaning schedules and assign tasks
- Train and mentor new housekeeping employees
- Maintain inventory of cleaning supplies and equipment
- Ensure compliance with health and safety regulations
- Respond to guest requests and resolve complaints
- Monitor staff performance and provide feedback
- Collaborate with other hotel departments
- Prepare housekeeping reports and documentation
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Proven experience in housekeeping, preferably in a hotel
- Previous supervisory experience is a plus
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Attention to detail and high standards of cleanliness
- Ability to work flexible hours, including weekends and holidays
- Knowledge of cleaning chemicals and safety protocols
- Ability to handle guest complaints professionally
- Basic computer skills for scheduling and reporting
Potential interview questions
Text copied to clipboard!- Do you have previous experience in hotel housekeeping?
- Have you supervised a housekeeping team before?
- Are you available to work weekends and holidays?
- How do you handle guest complaints related to cleanliness?
- What steps do you take to ensure quality control?
- How do you motivate your team during busy periods?
- Are you familiar with health and safety regulations?
- Can you manage inventory and supply orders?
- What is your approach to training new staff?
- How do you prioritize tasks during a shift?
