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Title
Text copied to clipboard!Room Attendant
Description
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We are looking for a reliable and friendly Room Attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. The Room Attendant will conduct routine inspections of guest rooms and surrounding areas to ensure that health and safety standards are met. The ideal candidate will be diligent and hardworking with outstanding attention to detail.
Responsibilities
Text copied to clipboard!- Clean and arrange guest rooms to hotel standards for guest arrival.
- Clean and maintain common areas of the hotel.
- Perform laundry duties as necessary.
- Stock and maintain housekeeping supply rooms.
- Ensure a high level of customer service is performed at all times.
- Assist guests with requests and questions as necessary.
- Report any damages or repairs needed to management.
- Report all lost and found items to the Housekeeping Supervisor.
- Maintain inventory of all room amenities.
- Ensure all equipment is in working order.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Experience in a hotel or a related field preferred.
- Strong communication skills.
- Capable of working in a fast-paced environment.
- Ability to work with little or no supervision while meeting high-performance standards.
- Physical mobility and stamina required.
- Ability to follow instruction.
- Detail-oriented.
- Professional attitude is required.
- Ability to work flexible hours.
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a Room Attendant or in a similar role?
- How do you handle guest complaints?
- How do you manage your time and prioritize tasks?
- What do you think is the most challenging part of the job?
- How would you handle a situation where a guest is not satisfied with your service?