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Title
Text copied to clipboard!Hotel Reception Supervisor
Description
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We are looking for an experienced and skilled Hotel Reception Supervisor who will ensure the highest quality of service for our valued guests. The person in this role will lead the reception team, oversee daily operations, and play a key role in fulfilling guest needs.
To succeed in this position, the candidate must possess excellent communication skills, leadership qualities, and problem-solving abilities. As a Reception Supervisor, you will be responsible for supervising the check-in and check-out processes, ensuring room reservations, and promptly resolving any guest complaints or requests.
Your responsibilities will include training and evaluating reception staff, creating shift schedules, and maintaining customer service standards in accordance with hotel policies. Additionally, you will be required to generate reports and coordinate with the management team.
We are looking for a candidate with experience in hotel management, proficiency in using technology, and the ability to work under pressure. A genuine commitment to customer service and professionalism is key to success in this role.
If you believe you are ready to take on this challenge, apply today and become a part of our team.
Responsibilities
Text copied to clipboard!- Supervise daily operations of the reception team
- Manage guest check-in and check-out processes
- Ensure room reservations and bookings
- Resolve guest complaints and requests promptly
- Train and evaluate reception staff
- Create and manage shift schedules
- Prepare reports and inform management
- Ensure compliance with hotel policies
- Maintain customer service standards
- Demonstrate proficiency in technology use
Requirements
Text copied to clipboard!- Diploma or bachelor's degree in hotel management
- Minimum 2 years of experience in reception or customer service
- Excellent communication and leadership skills
- Problem-solving abilities
- Knowledge of computers and hotel management software
- Ability to work under pressure
- Professional demeanor and appearance
- Fluency in Bengali and English
- Commitment to customer service
- Teamwork mindset
Potential interview questions
Text copied to clipboard!- Do you have prior experience as a reception supervisor?
- How do you manage a reception team?
- How do you handle guest complaints?
- Which hotel management software have you used?
- How do you work under pressure?
- Tell us about your leadership qualities.
- How do you train staff?
- How do you maintain customer service standards?
- What is your biggest professional achievement?
- Why are you interested in this position?
