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Title
Text copied to clipboard!Hotel Reservation Agent
Description
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We are looking for a skilled Hotel Reservation Agent who will manage hotel room bookings and provide excellent customer service to guests. In this role, you must understand guest needs, be proficient in various booking systems, and be able to provide quick and accurate information. As a Hotel Reservation Agent, you will communicate with customers via phone, email, and online channels, respond to their inquiries, and confirm bookings. Additionally, you need to be aware of hotel policies and promotions and ensure the best experience for guests. Good communication skills, problem-solving abilities, and the capacity to work under pressure are essential for this position. If you are interested in building a career in hospitality and guest services, this role is ideal for you.
Responsibilities
Text copied to clipboard!- Manage hotel room booking processes for customers.
- Accurately update information in booking systems.
- Provide quick and accurate responses to customer inquiries.
- Maintain communication through various booking channels.
- Inform customers about hotel policies and promotions.
- Resolve any booking-related issues.
- Maintain confidentiality of customer information.
- Prepare booking reports and send them to relevant departments.
Requirements
Text copied to clipboard!- Minimum secondary education or equivalent.
- Proficiency in computer and booking software.
- Good communication skills.
- Prior experience in customer service preferred.
- Ability to learn quickly.
- Ability to work under pressure and meet demands.
- Teamwork skills.
- Multilingual skills are a plus.
Potential interview questions
Text copied to clipboard!- Have you worked in hotel reservations before?
- Which booking software have you used?
- How would you handle a customer complaint?
- Do you have experience working under pressure?
- How do you ensure customer satisfaction?
- Are you multilingual? Which languages do you speak?
