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Title
Text copied to clipboard!Onboard Service Manager
Description
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We are looking for an Onboard Service Manager who will be responsible for ensuring the highest quality of passenger service during travel. The person in this position will supervise the onboard staff team, coordinate operational activities, and ensure passenger comfort and safety. This role requires excellent interpersonal skills, organizational abilities, and experience in customer service.
The Onboard Service Manager will be responsible for monitoring service standards, resolving passenger issues in real time, and ensuring compliance with safety procedures and industry regulations. They will also collaborate with other departments such as logistics, route planning, and technical teams to ensure operational efficiency.
The ideal candidate should have experience in the transportation or tourism industry, team management skills, and the ability to work under pressure. Knowledge of foreign languages, especially English, will be an additional asset. The job may involve frequent travel and irregular working hours, so flexibility and stress resistance are essential.
We offer competitive compensation, opportunities for professional development, and work in a dynamic and international environment. If you are communicative, customer-oriented, and capable of effectively managing a team – this job is for you!
Responsibilities
Text copied to clipboard!- Supervising the onboard service team
- Ensuring high standards of passenger service
- Handling passenger complaints and issues
- Coordinating onboard operational activities
- Training and motivating staff
- Collaborating with other operational departments
- Monitoring compliance with safety procedures
- Reporting incidents and irregularities
- Managing onboard inventory and equipment
- Ensuring compliance with industry regulations
Requirements
Text copied to clipboard!- Experience in the transportation or tourism industry
- Team management skills
- Strong communication skills
- English language proficiency
- Ability to work under pressure
- Flexibility and willingness to travel
- Knowledge of safety procedures
- Problem-solving skills
- Good organizational skills
- Secondary or higher education
Potential interview questions
Text copied to clipboard!- What is your experience in customer service?
- Have you worked in the transportation industry before?
- How do you handle stressful situations?
- Do you have experience managing a team?
- What foreign languages do you speak?
- Are you willing to work irregular hours?
- What are your salary expectations?
- Do you have up-to-date safety training?
- What are your strengths as a leader?
- Why do you want this position?
