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Title
Text copied to clipboard!Order Processor
Description
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We are looking for an organized and detail-oriented Order Processor to manage all transactions with our customers efficiently and accurately. As an Order Processor, you will be responsible for processing orders, tracking them until they reach the customer, and managing customer issues. You will also be required to maintain accurate stock records and ensure that all orders are delivered on time. The ideal candidate will have excellent communication skills and a customer-oriented approach. You should also have a good understanding of supply chain procedures and be able to work under pressure.
Responsibilities
Text copied to clipboard!- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features
- Develop monthly sales reports
- Communicate with team members about order statuses and issues
Requirements
Text copied to clipboard!- Proven experience as an Order Processor or similar role
- Good understanding of supply chain procedures
- Advanced knowledge of MS Excel
- Knowledge of customer service practices
- Experience in sales or customer service is preferred
- Excellent communication and organizational skills
- Attention to detail
- Ability to work under pressure
- High school diploma
- Ability to multitask and prioritize work
Potential interview questions
Text copied to clipboard!- How do you handle a high volume of orders?
- Can you describe a time when you had to deal with a difficult customer?
- How do you prioritize your work when processing orders?
- What strategies do you use to ensure accuracy in your work?
- How do you handle pressure and tight deadlines?