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Title
Text copied to clipboard!Patient Account Representative
Description
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We are looking for a dedicated and detail-oriented Patient Account Representative to join our healthcare team. The successful candidate will be responsible for managing patient accounts, handling billing procedures, and ensuring the accuracy of patient records. This role requires excellent communication skills, as you will be liaising with patients, insurance companies, and healthcare providers. You will also be expected to resolve any billing disputes or discrepancies, and to ensure that all patient accounts are up to date and accurate. A strong understanding of medical billing and coding procedures is essential for this role, as is a commitment to providing excellent customer service. If you have a background in healthcare administration and a passion for helping others, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Manage patient accounts and billing procedures.
- Ensure the accuracy of patient records.
- Liaise with patients, insurance companies, and healthcare providers.
- Resolve billing disputes or discrepancies.
- Ensure all patient accounts are up to date and accurate.
- Understand and apply medical billing and coding procedures.
- Provide excellent customer service.
- Maintain patient confidentiality at all times.
- Work closely with the healthcare team to ensure smooth operations.
- Stay up-to-date with changes in medical billing and coding procedures.
Requirements
Text copied to clipboard!- A degree in healthcare administration or a related field.
- Previous experience in a similar role.
- Strong understanding of medical billing and coding procedures.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to handle sensitive information with discretion.
- Strong customer service skills.
- Ability to work well in a team.
- Knowledge of healthcare laws and regulations.
- Proficiency in using healthcare management software.
Potential interview questions
Text copied to clipboard!- How do you handle billing disputes?
- Can you describe your experience with medical billing and coding procedures?
- How do you ensure the accuracy of patient records?
- Can you describe a time when you had to handle sensitive patient information?
- How do you stay up-to-date with changes in healthcare laws and regulations?